Castle Glass & Locks is a family-owned and operated commercial glass, door and hardware company serving property managers across the GTA. We work out of an open-concept office in Concord (Vaughan), where the whole team — owners & managers included — sits together and solves problems in real time. We're hiring an Office Intake Assistant to help keep our service jobs moving from the first phone call to the finished work order.
This is an entry-level role and we will train you on our systems. Because you'll sit right alongside the entire service team, your questions get answered on the spot and your ideas actually get heard.
What you'll do:
- Answer calls and emails for new service requests and enter accurate work orders in our industry specific software "BuildOps"
- Confirm scheduling and site-access details with clients
- Follow up with vendors on material orders and delivery timelines
- Flag completed jobs as ready to invoice and keep work moving through each step
- Keep records and shared inboxes organized; join short daily check-ins
What we're looking for:
- Excellent spoken and written English
- Confidence on the phone - you'd rather call a client or vendor than hide behind email
- Strong attention to detail; you double-check your own work
- Comfortable with computers, outlook express and willing to learn BuildOps
- Reliable, proactive, and calm when it gets busy
No prior industry experience is required, but customer service is definitely an asset — a great fit for someone early in their career who wants to grow with a stable, family-run company. Service, trades, or property-management experience is a plus.
*** We use artificial intelligence to help screen and assess applicants for this position
To apply: Send your resume to [email protected]
Pay: $21.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- You must be comfortable with a friendly but large dog
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
