CSAIS is a licensed security company serving commercial, residential, and construction clients across the GTA. We’re growing and need a strong leader to take charge of scheduling and dispatch operations.
*Role Summary
You’ll manage guard schedules, fill vacancies, handle dispatch calls, and make sure every post is covered 24/7. This is a leadership role - you’ll be the main point of contact between guards, clients, and operations.
*Key Responsibilities*
*Scheduling & Dispatch:*
- Build weekly/bi-weekly schedules using Excel/TrackTik/WinTeam
- Fill call-offs, sick calls, and last-minute vacancies fast
- Manage attendance, overtime, time-off requests, and payroll prep
- Answer dispatch line and coordinate replacements after hours as needed
*Team Leadership:*
- Communicate shift changes, post orders, and client updates to guards
- Enforce company policies and maintain guard compliance
- Resolve guard issues, conflicts, and performance concerns
- Track guard licenses, certifications, and training expiry dates
*Client Relations:*
- Work with clients to adjust posts, add overtime, or handle complaints
- Provide daily/weekly coverage reports and incident follow-ups
- Maintain professional communication with both clients and staff
*Requirements*
- 2+ years experience in security scheduling, dispatch, or operations management
- Valid Ontario Security Guard License preferred
- Advanced Excel skills + experience with TrackTik, WinTeam, or similar software
- Strong problem-solving skills - able to fill multiple call-offs before shift start
- Excellent communication and conflict resolution skills
- Available for on-call rotation evenings/weekends
- Must pass background check + driver’s abstract check.
Pay: $20.00-$25.00 per hour
Work Location: In person
