Patient Care Coordinator
Company: U Vision Group
Location: Brampton & Etobicoke
Compensation: $17.60 - 22 CAD per hour, matching based on candidate profile
Vacancy Status: There is an existing vacancy for the position.
Use of Artificial Intelligence (AI): The company does not use AI during the hiring process
About Us:
We are a renowned, high-end medical laser clinic in the Greater Toronto Area, recognized for our exceptional surgical treatments for various ocular diseases. As leaders in the medical industry, we are dedicated to providing high-quality treatment services and fostering a positive work culture that supports the growth and development of our employees. Our commitment to continuous improvement and adaptability ensures that we meet the unique needs of our patients through comprehensive surgical and non-surgical procedures, including laser and cosmetic treatments.
Job Summary
A Patient Care Coordinator is responsible for offering a quality customer service experience and ensuring that a high level of patient care is always maintained. The ability to ensure that proper assessment of doctors' needs in relation to prepping patients and testing is also
required.
Key Responsibilities
- Provide superior customer service and patient care
- Respond and/or redirect all patient and visitor requests accordingly
- Ensure accurate patient documentation recorded in the medical database
- Gathering medical records and patient information
- Taking ocular measurements
- Providing eye care information to the patient
- Maintaining and cleaning ophthalmic instruments
- Ability to assist the ophthalmologist in preparing patients for treatments and procedures
- Ability to operate ophthalmic instruments and/or equipment
- Ensure exam lanes, patient technician rooms, and patient technician storage are
- kept neat and tidy
- Assessing patients’ vision prior to seeing doctors
- Preparing patients for lasers, injections, and minor procedures
- Clean and sterilize instruments
- Replenishing exam lane supplies (drops, syringe, information sheets, etc.) at the end of the day
- Ensure that all patient interactions are dealt with confidentially and any
- Confidential paperwork is dealt with in accordance with practice protocol
Qualifications & Experience Required
- Bachelor’s degree in medical or Biology or relevant areas.
- 2 years of experience in healthcare setup.
- Previous experience at an ophthalmic clinic is a strong asset.
- Knowledge of OSCAR EMR is a strong asset
- Excellent communication skills, both oral and written and computer skills
- Can work well independently and within a team
- Strong attention to detail
- Candidate must be able to handle a high paced environment
- Alignment with company values
- Ability to identify problems during procedures
- Positive attitude, pleasant and professional manner in person and over the phone
- Excellent problem-solving skills
- Additional language is an asset
Equal opportunity
UVG is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") Statement
UVG welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodation during the hiring process, please notify HR.
This Job Description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all reasonable duties of the job as assigned by their supervisor or Company. Job duties and the percentage of time identified for any functions (where applicable) are subject to change by the employer at any time.
Job Type: Full-time
Pay: $17.60-$22.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Ophthalmology: 1 year (preferred)
- Medical office: 1 year (preferred)
- Optical: 1 year (preferred)
Work Location: In person
