POSITION TYPE: Full- time Salary
LOCATION: Calgary
POSITION OVERVIEW
As a General Manager, you’re a leader who sets the tone - for the team, the guest experience, and the business. Reporting to the Managing Partner, you will be instrumental in delivering exceptional guest experiences while maintaining GRETA’s fun and vibrant atmosphere. You will lead a team dedicated to upholding our high standards of service, food, and beverage quality. Your role will involve:
- Coaching and developing staff to create an engaging team culture
- Managing front-of-house costs and achieving key operational targets
- Implementing effective scheduling and inventory control techniques
This position is designed for high-potential leaders who are looking for career growth. If you thrive in a fast-paced environment, possess strong leadership skills, and are passionate about hospitality, we invite you to join our team.
SKILLS AND QUALIFICATIONS
- Minimum 5 years in a hospitality management position
- Career mobility with the willingness to relocate to any major city in Canada or the U.S. after 1 year is considered an asset.
- Familiarty of social media experience (content creation, strategy, community engagement, analytics, TikTok, Instagram expertise) preferred.
- Strong proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar, etc.)
- Experience utilizing AI tools for automations and improving operational efficiencies is considered an asset.
- Experience with POS systems (LightSpeed is considered an asset)
- Experience with reservation booking systems (OpenTable or similar is considered an asset)
- Strong leadership skills, with the ability to coach and develop high-performing teams
- Experience working within high performance leadership teams
- Exceptional organizational abilities in a fast-paced environment
- Excellent verbal and written communication skills
- Must have valid ProServe and ProTect certifications
- Strong knowledge of beer, wine, and spirits
- Proven conflict resolution and de-escalation skills
- Experience with event coordination and execution
- Customer-focused mindset, dedicated to ensuring outstanding guest experiences
- Strong business acumen with proficiency in financial analysis, reporting, and inventory management (P&L management, forecasting, budgeting, etc.)
- Strong problem-solving skills, able to address challenges quickly and effectively
- Ability to demonstrate entrepreneurial thinking and make data-driven decisions that improve profitability and guest satisfaction
- Proven ability for cross functional collaboration with all departments (marketing, operations, finance, HR, etc.)
- Ability to develop and maintain community and vendor partnerships
- Commitment to personal and professional development, with a growth mindset
DUTIES AND RESPONSIBILITIES
- Deliver an exceptional guest experience while maintaining high service standards
- Lead and mentor employees through ongoing coaching, training, and development
- Manage front-of-house and back-of house costs, meeting inventory and labor targets
- Utilize social media to drive guest engagement and brand awareness
- Build a positive culture through effective communication, recognition, accountability and relationship building.
- Oversee scheduling, hiring, and staff performance to ensure smooth operations
- Work closely with the Chef to ensure menu execution, costing, and kitchen cleanliness
- Execute administrative tasks that support the overall success of the location
- Work evenings, weekends, and holidays as required to support operations
- Work in partnership with senior leadership to analyze financial performance, set goals, and identify growth opportunities.
- Participate in financial reviews with senior leadership, analyzing performance against KPIs.
- Collaborate with the Marketing team to execute local campaigns and promotions.
- Partner with HR on talent development, recruitment, succession planning and performance management.
- Manage facility and maintenance needs, coordinating repairs and escalating issues as required
- Monitor and respond to online reviews across Google and similar platforms as needed to protect and enhance brand reputation
- Ensure consistent execution of opening and closing procedures, including checklists and end-of-night reporting
- Represent GRETA within the community through partnerships, events, and local marketing initiatives.
- Responsible for management and oversight of labour and COGS for all departments
- Ensuring compliance with food safety, liquor laws, health inspections, adherence to OH&S regulations, safety protocols, etc.
- Actively contribute to corporate-level planning on a quarterly and annual basis
WHY THIS ROLE STANDS OUT
- You run a business, not just a shift
- Direct exposure to senior leadership and ownership
- Clear expectations, measurable goals, and real accountability
- Opportunity for relocation and advancement as GRETA expands
- A brand that values culture, performance, and innovation equally
COMPENSATION, BENEFITS & PERKS
- Total compensation of $95,000 - $120,000, inclusive of gratuities and bonus potential (base salary dependent on experience)
- Weekly gratuities + annual profit-based bonus program
- Annual salary review
- Cell Phone Allowance
- Paid vacation days
- Industry-leading 60% food & beverage manager discount at all GRETA & Hudsons Canada’s Pub locations
- Health Benefits Package (after a 90 day waiting period)
- Professional Development opportunities
- Performance-based Rewards Trip
- Annual GRETA Merch Allowance
- Goodlife Fitness Corporate Membership
A cover letter is not required, but highly encouraged. Only candidates selected for an interview will be contacted.
We may use technology, including AI, to help review applications as part of our hiring process. These tools support our team but do not replace human review or decision-making.
Pay: $95,000.00-$120,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Bar management: 4 years (required)
Location:
Work Location: In person
