Business Development Manager
Part-time (20 hours per week) onsite position with flexible scheduling, with the potential to increase to full-time hours as the business continues to expand.
About us
Webster Street Hearing Boutique is a local, female owned and operated, hearing clinic located in the beautiful Annapolis Valley. We provide full audiology assessment services which include diagnosing and treating hearing disorders. We offer hearing tests and screenings, hearing aid evaluations, tinnitus treatment, earwax management, assistive listening devices (ALDs), and custom hearing protection. Our patients value the tailored hearing healthcare and calm soothing boutique atmosphere compared to the traditional hearing business model.
Job Description
Our work environment includes a relaxed, boutique atmosphere, and a supportive and collaborative environment for all. We are looking for a compassionate, reliable, and driven professional who strives to provide the utmost personal care for patients as we expand locally and into new locations.
The successful candidate will play a key role in supporting the boutique’s sales, marketing, business growth, and day-to-day operations. The successful candidate will be involved in learning all aspects of the boutique’s activities including, but not limited to:
Business Growth Responsibilities
- Assisting with business research and analytics and marketing initiatives, including graphic design for product promotions and in-store/online displays
- Developing and supporting promotional events, community engagement activities, and local business partnerships to increase clinic visibility and growth
- Identifying new markets for growth and expansion
- Generating and maintaining outreach initiatives and community collaborations
- Supporting digital and print marketing campaigns through the creation of social media content calendars, regular Facebook and Instagram posts, and website updates
- Monitoring patient satisfaction and identifying areas for improvement and expansion
Whole Team Operations Support Responsibilities Could Include:
- Maintaining professional communication and relationships with insurance companies, vendors, and other third-party partners
- Payment processing and interfacing with third-party payers and insurance providers
- Assisting patients in navigating compensation systems such as Veterans Affairs Canada and the Workers’ Compensation Board
- Assisting patients with hearing screening tests and minor repair/care of assistive hearing devices as trained by our expert audiologists
- Managing stock inventory, product ordering, and pricing
In addition to business operations and growth initiatives, the candidate may also provide general administrative duties, including greeting and checking in patients, scheduling appointments, and managing telephone/online inquiries.
Qualifications & Skills
The ideal candidate will demonstrate:
· Strong organizational, operational, and time-management skills
· Proficiency with Microsoft 365
· Experience with digital business tools for project management, finance and accounting, and marketing
· Excellent written and verbal communication skills
· Experience with customer service and relationship management
· Motivation and enthusiasm for business growth, marketing, and operational development
· Leadership, interpersonal communication, and team collaboration skills
· Strong problem-solving, decision-making, and initiative-taking abilities
· Ability to maintain professionalism and compassion in a patient-centered environment
· A willingness to attend workshops, training sessions, and ongoing professional development opportunities
· Experience with social media management, content creation, community outreach, and sales initiatives considered a strong asset
· Graphic design experience using Canva, Adobe Creative Suite, or similar platforms considered an asset
We are seeking someone who is adaptable, eager to learn, and passionate about delivering exceptional patient care while contributing to the continued growth and success of our hearing boutique.
Education:
- High School Diploma
- Post-Secondary in Business Administration, Office Administration or related field
Experience:
- Minimum 2-3 years of experience in sales, marketing, business operations, office/clinic management, retail management, or administrative leadership roles
- Experience in customer service, healthcare, wellness, retail, or patient-centered environments preferred
- Experience with financial administration, budgeting or business analytics considered an asset
- Marketing, social media management, or business development experience considered an asset
Wage will be determined based on experience and qualifications. Webster Street Hearing Boutique values long-term development and rewards strong performance. Opportunities for compensation growth, expanded responsibilities, and advancement are available through ongoing training, education, and business growth.
Pay: $23.00-$28.00 per hour
Experience:
- Marketing: 2 years (preferred)
- Business management: 2 years (required)
- Sales: 2 years (required)
Work Location: In person
