Pharmacy Support Specialist – (Remote)
About the Opportunity
A client of ours is seeking a Pharmacy Support Specialist to join their growing team. This full-time remote position plays an important role in helping pharmacies deliver exceptional patient care through accurate and efficient prescription processing.
The successful candidate will be responsible for processing Central Fill-eligible Auto Refills, supporting pharmacy teams across multiple locations, and ensuring a high standard of service for patients and internal stakeholders.
If you're detail-oriented, thrive in a fast-paced environment, and have strong experience working within a retail pharmacy setting, we'd love to hear from you.
Why Join This Organization?
Our client has been serving communities for more than 40 years and is committed to providing exceptional care while fostering a supportive and collaborative workplace.
They believe in investing in their people and offer:
- Competitive compensation
- Comprehensive health, dental, drug, and life insurance coverage
- Employer-matched pension plan (up to 4%)
- Annual fitness membership subsidy
- Mental health and employee support resources
- Ongoing learning and professional development opportunities
- Employee discounts through partnerships with local businesses
- A supportive team environment focused on patient care and service excellence
What You'll Bring to the Team Experience
- Minimum 3 years using Kroll Pharmacy Management System (data entry, PEI billing practices, reporting).
- Minimum 3 years in a retail pharmacy environment.
Skills
- Fast, accurate, and efficient data entry and processing.
- Strong customer service skills with a commitment to excellence.
- Proficiency in Microsoft Excel and other Microsoft platforms.
Knowledge
- Familiarity with the PEI formulary.
Attributes
- Ability to work independently and collaboratively in a remote team environment.
- Must have a private dedicated workspace available in your home (home office).
- Flexibility to support organizational needs as required.
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication skills.
Key ResponsibilitiesCentral Fill Processing
- Accurately and efficiently process a high volume of prescriptions, faxes, auto refills and other sources using Kroll.
- Transmit daily orders from participating pharmacies for packaging and fulfillment.
- Monitor prescription enrollment and complete enrollments as required.
Pharmacy Support
- Respond promptly to inquiries from pharmacy teams and patients regarding Central Fill prescription processing.
- Maintain service levels that support an exceptional patient experience.
- Assist with inbound pharmacy communications and remote data entry functions.
Program Support
- Set up patients for Care Plans, Auto Fill programs, and other organizational initiatives.
- Schedule appointments for eligible pharmacy services.
- Support pharmacy programs, clinics, project rollouts, and operational initiatives.
Collaboration and Operations
- Work closely with pharmacists, pharmacy teams, managers, and operational support staff.
- Assist with monitoring project implementation and continuous improvement initiatives.
- Support phone queues and other administrative functions as required.
Compliance and Professional Standards
- Maintain strict confidentiality of patient information and health records.
- Ensure all work is completed in accordance with privacy legislation, professional standards, and organizational policies.
- Contribute to a positive, professional, and respectful team environment.
Other Duties
- Perform additional responsibilities as assigned to support the needs of the organization.
Interested?
If you're an experienced pharmacy professional who enjoys supporting patients and pharmacy teams while working in a collaborative remote environment, we'd love to hear from you.
Please submit your current resume and tell us why you would be a strong fit for this opportunity.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
#INDIP
Job Type: Full-time
Benefits:
- Company pension
- Dental care
- Life insurance
- RRSP match
- Store discount
Work Location: Remote
