Altitude Athletic Training is a luxury performance and wellness facility featuring one of the largest simulated-altitude training rooms in the world, paired with state-of-the-art technology and expert coaching. We serve highly motivated members and guests who value excellence, personalization, and a premium experience.
Role Overview
As a Front of House & Client Experience Associate, you are the face of Altitude. You set the tone for the entire member journey by delivering a warm, professional, and detail-oriented hospitality experience from the moment someone walks through the door.
You will ensure the facility operates smoothly, looks impeccable, and feels inviting—while supporting members and guests with calm confidence and service excellence.
Tasks and Responsibilities
Front of House & Client Experience
- Follow a list of opening and closing duties to facilitate an easy, streamlined experience for members right when the gym opens to when it closes
- Greet all clients and visitors with warmth, professionalism, and enthusiasm
- Conduct effective tours to prospective clients and walk-ins
- Support new client onboarding through a detailed registration, waiver administration, and orientation process
- Confidently and accurately answer questions related to billing, memberships, services, appointments and cancellation policies
- Respond to phone, email, and in-person inquiries with professionalism and clarity
- Administer and manage client documentation, including waivers and assessment forms
- Proactively support member requests and resolve concerns with a solutions-focused approach
- Ensure the facility is consistently clean, well-stocked, and organized
- Support coaches with set-up and cleaning of assessment tools and equipment
Sales & Community Engagement
- Build genuine relationships with members and prospective clients to foster a welcoming and supportive environment
- Follow up with inquiries and trial participants via phone and email to answer questions and offer guidance on next steps
- Share information about Altitude memberships, programs, and assessments in a clear, helpful, and accurate way
- Participate in community events, workshops, and initiatives to help create meaningful connections and raise awareness of our services
Skills
- Impeccable written and verbal communication skills, including professional email and phone correspondence in English
- Strong interpersonal skills with the ability to confidently engage with a diverse clientele
- Familiarity with Microsoft Office applications (Outlook, Excel, SharePoint)
- Comfortable using scheduling software and booking systems (e.g., Acuity Scheduling, Mindbody, Jane, or similar)
- Comfortable using CRM software (Hubspot, Salesforce, or similar)
- Experience opening and closing a facility is an asset
- Strong organizational skills and ability to manage multiple tasks at once
- Ability to respond to complaints in a clear, yet well mannered response
- Comfortable with tech-based platforms and fitness tracking tools
- Experience working in customer service in Hospitality, Boutique Fitness or Health and Wellness
Requirements:
- Need to obtain an excellent understanding of Altitude Athletic Training Products, Services, Policies, Terms and Conditions, Operating Hours, Code of Conduct and Customer Service Standards
- Be able to maintain high standards of cleanliness and organization
- CPR Training and First Aid Training Required (If you are the right candidate, we will provide the training for you)
Personality Traits and Attributes
- High integrity
- Personable
- Professional and Organized
- Enthusiastic
- Customer empathy and compassion
- Adaptable
- Passionate about fitness/wellness/sports and willing to learn more about the company
Note: Please let us know if you require accessibility of any kind and we will try our best to accommodate your needs.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your weekly availability?
- Are you currently in school?
Experience:
- Customer service: 1 year (preferred)
Language:
Licence/Certification:
- Standard First Aid Certification (preferred)
Work Location: In person
