Order Processor
Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between.
Why work at St Regis Group?
- St Regis Group is the leading supplier for awards and recognition in the industry. We get to help amazing customers recognize their amazing employees.
- We value your feedback and do our best to incorporate your great ideas into our day-to-day operations.
- We support professional development and back this statement up with interactive training, and development opportunities!
- You want to be part of a fun, fast paced, collaborative team.
- Competitive compensation and benefits package (based on education and experience).
We are looking for a highly organized and detail-oriented Order Processor to join our fast-paced team.
The Order Processor plays an important administrative quality-control role. You will carefully review every order before it is released to production, ensuring all information is accurate, complete and ready to move forward.
From confirming artwork and quantities to verifying shipping instructions and payment authorization, your attention to detail will help prevent errors, avoid production delays and ensure customers receive exactly what they ordered.
What You’ll Do
- Review customer orders for accuracy and completeness before production begins
- Track orders from initial processing through production and shipment
- Pre-authorize customer orders using the provided form of payment
- Create complete and accurate production packages for each order
- Confirm that the correct and approved artwork is included
- Verify product details, personalization requirements and production instructions
- Confirm that all quantities are correct
- Ensure shipping instructions and delivery information are complete and accurate
- Check that the correct quantities are being shipped to each customer or location
- Identify missing, unclear or conflicting information before releasing an order
- Work with Customer Service, Art, Production and Shipping to resolve order issues
- Update order information and maintain accurate records in the company’s system
- Monitor important deadlines and follow up on outstanding information
- Manage multiple orders and changing priorities throughout the day
- Help prevent errors by completing a thorough final administrative review before production starts
What We’re Looking For
- Exceptional attention to detail and accuracy
- Strong administrative and data-entry skills
- Excellent organization and time-management abilities
- The ability to follow detailed processes and identify inconsistencies
- Comfortable managing multiple orders, priorities and deadlines
- Able to work well under pressure in a fast-paced environment
- Strong written and verbal communication skills
- Confident following up with different departments to obtain missing information
- A proactive problem-solver who takes ownership of their work
- Comfortable working both independently and as part of a team
- Previous experience in order entry, order processing, administration or quality control is an asset
Why This Role Matters
Production cannot begin until an order has been fully reviewed and approved by the Order Processing team. Your work acts as an important quality-control checkpoint, ensuring every order contains the correct artwork, quantities, shipping details, payment authorization and production instructions.
If you enjoy working with details, catching errors and keeping orders organized and moving forward, this is an excellent opportunity to play an important role in the success of every customer order.
Required Skills and Knowledge:
- Spoken English (fluent), Written English (professional level)
Qualifications:
- Must have appropriate transit to attend the directing branch office.
- Must be legally entitled to work in Canada.
Job Type: Full-time, Permanent, Monday to Friday, Benefits after 90-day probationary period
Location – Markham, Ontario- in office
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
