Overview:
Looking to grow your career in a place that values teamwork and customer service? Fountain Tire is currently hiring an Service Advisor to join our team.
This role is a great opportunity for someone who enjoys helping customers, staying organized, and supporting a busy shop. You’ll work closely with your team to provide great service while learning new skills and building a strong career.
Our people make the difference at Fountain Tire. We believe in good leadership, teamwork, and a safe work environment. As a vital member of our team, you will get to enjoy some great benefits:
What is in it for you?
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Competitive compensation based on experience
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Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
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We will develop your skills and certifications with our excellent training program & opportunity for advancement that includes the potential to enter our management training program
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The opportunity to work with an excellent team and great customers
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Regular day shifts
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Great discounts for you and your family on tires, parts and mechanical services
Primary Responsibilities:
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Creating work orders and arranging bookings and communicating them to the technicians
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Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
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Provide proactive calls to customers to determine their satisfaction level with the service they have received
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Recommend tire service, specialty tire service, wheel and mechanical service to customers
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Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
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Keep promotional material updated in the showroom.
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Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
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Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
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Assist in inventory management through documentation processes and annual inventory counts
What does it take to get on track?
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Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
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Experience in the automotive repair industry or tire industry
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Effective listening skills with the ability to identify customer needs and provide recommendations
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Working knowledge of passenger, light truck and, specialty tires and mechanical services
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Available for split days off and Saturday shifts
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Excellent customer service and a great attitude are a must
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A team player who takes pride in their work
Fountain Tire offers competitive pay, strong leadership, and a chance to build your future. Apply online or in person today at 208 River Ave Cochrane, AB T4C 2C1!
