About Us
Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.
Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.
Find Furniture Bank (Find) is part of Homeward Trust Holding Company (HTHC) a not-for-profit organization that operates companies in support of the mission of ending homelessness.
Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public.
Find’s creation has its roots in the realization that access to affordable furniture was a key component in allowing the homeless to be housed, and housing sustainability.
For further information visit: http://homewardtrust.ca/
About You
At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable friends transition out of homelessness and into their new home through the Housing First program and human connection is a must. You have a positive attitude, love working with different types of people, like to get a work out in while you work and have great attention to detail.
What You’ll Do
This role is responsible for day-to-day operations - providing customer service, working with merchandise, performing transactions and supporting the rest of the Find team as needed. This includes but is not limited to:
- Deliver exceptional customer service by actively engaging respectfully with customers , responding to inquiries, assisting with product selection, resolving concerns professionally and ensuring every customer feels welcomed, valued and supported.
- Approach customers as an ambassador for the primary mandates of FIND and the goal of ending homelessness in Edmonton.
- Build relationships with customers and coworkers with high energy, exceptional communication, and strong interpersonal skills
- Assist customers to make selections by building customer confidence, offering suggestions, providing information and ensuring consumer awareness
- Help to ensure a safe and secure opening, operation, and closing of the store each day
- Follow established OH&S processes and protocols, ensuring that work is done safely with proper PPE, and help maintain a safe environment for staff and customers.
- Assist customers with in-store purchases and donation questions
- Inspect processed items and assist in taking them to the appropriate areas on the retail floor.
- Process payments by totaling purchases, processing cash, debit, and credit purchases as well cashing in and out during shifts
- Complete sales related processes at cash desk - gift certificates, in-store credits, and recording sales information
- Follow processes and complete transactions accurately, arranging for take away, or customer pick-up, etc
- Assist with carrying out and loading products (sofas, tables, chairs, artwork, etc) safely using proper tools, or by hand with a partner.
- Assist in pricing, stocking, and display of merchandise on retail floor
- Clean furniture, fixtures, floors, and assigned areas inside and outside of building
- Set up, maintain, and clean/sanitize cash desk for each working day
Other duties as required.
Must Haves
- Minimum of High School or GED equivalent.
- Proficiency in modern technologies and web-based programs and apps
- Open and transparent communication skills – written and verbal
- Availability Monday-Sunday to work up to 20 hours per week
- Ability to work in steel toe shoes/boots
- Ability to lift up to 50 lbs
- Solid analytical, critical thinking and problem-solving abilities
- Clear criminal record check
Nice To Haves
- Experience and understanding of Indigenous culture and traditions is an asset.
- Working knowledge of the state of homelessness in Edmonton and across the country is an asset.
- Experience working in retail environment
Find’s Work Culture
- Innovative -- innovative and outside of the box thinkers
- People-oriented -- supportive and open
- Team-oriented -- cooperative and collaborative
- Fun and Focused – We work hard, and we play hard
- Goal-oriented – We will end homelessness in Edmonton.
If you are a team-oriented, innovative, and goal-driven individual who is passionate about helping others, this role is perfect for you! Join Find’s fun and focused work culture and help end homelessness in Edmonton.
At Find, our strength comes from the diverse backgrounds and experiences of our team. We are an open, welcoming and flexible workplace and strongly encourage everyone interested in joining us to apply.
