WANT TO BE PART OF ONE OF THE FASTEST GROWING COMPANIES IN THE TRAVEL INDUSTRY? TRIP MERCHANT IS HIRING!
Trip Merchant partners with membership-based organizations (and large employers) by providing them with a complimentary branded travel website dedicated to their organization. Trip Merchant partners with these organizations to enhance their member (and employee) benefit programs. Trip Merchant negotiates membership-based discounts with a wide variety of travel suppliers that represent different travel styles – such as ocean cruising, river cruising, solo travel, adventure travel, escorted tours, luxury travel and more, to provide travellers with a trip of a lifetime. Trip Merchant Gives You More!
Trip Merchant’s cores values are as follows: Communication | Customer Service | Excellence | Integrity | Loyalty | Innovation | Teamwork
Do these values align with you? If so, please get in touch today!
Job Title:
Retail & Group Reservation Agent
Job Description:
We are seeking a candidate based in Western Canada (BC, Alberta, Saskatchewan, or Manitoba). This full-time role offers the opportunity to be a valued member of our team, actively supporting daily business operations while contributing to Trip Merchant’s growth. Please see outlined key roles and responsibilities below:
Job Duties & Responsibilities:
- FIT and group travel bookings (including individual and group air bookings)
- Fulfill private/tailor made travel requests
- Invoicing/add customers to Travefy – Organizing CRM
- Keeping Group Internal and Shared Rooming Lists Up to Date
- Host group trips, when necessary
- Provide excellent customer service, communication, and follow up
- Adding group trip content to our Group Trip App for groups being handled
Knowledge/Skills Requirements:
- Strong organizational skills
- Problem Solver/Solutions Oriented
- Attention to Detail (noticing incorrect customer/DMC partner data and correcting, ensure customer passport expiry dates comply with entry/exit requirements)
- Team player
- Positive attitude
- Customer service oriented
- Goal oriented
- Strives for continual improvement and has a desire to grow personally and professionally
- Ability to adapt and work under high pressure situations
- Natural desire to close deals
- Strong written and verbal communication, and interpersonal skills
- Proficient at Microsoft Office (Word, Excel, PowerPoint) / Google Suite G-Drive
- Work requires willingness to work a flexible schedule and ability to work remotely, while still working as part of a team
- Minimum of 3+ years of travel industry experience preferred
Hours:
This agreement is for a full-time position with a minimum of 40 hours a week. There could be additional hours in situations where a proposal or other factors arise because of a deadline. The required hours will be during Trip Merchant’s business hours (Monday to Friday: 8:30am to 5:00pm).
Compensation & Benefits:
For the position of the Retail & Group Reservation Agent, Trip Merchant Ltd. will offer you $55,000 CAD annually. Payroll is processed on a bi-weekly basis. Compensation will be subject to deductions for taxes and other withholdings as required by law or the policies of the company.
- Additional to salary, bonus commission opportunities
- Extended Medical/Dental Benefits
- Vacation Days: 3 weeks per year paid vacation time (15 business days)
- Sick Days: 5 days per year
- Personal Days: 2 days per year
- Ability to work remotely
- Travel opportunities
IF INTERESTED, PLEASE SUBMIT YOUR CV AND RESUME TO [email protected] AND [email protected], BY AUGUST 17, 2026. THIS POSITION WOULD BE FOR A START DATE IN EARLY TO MID-SEPTEMBER 2026.
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Work from home
Experience:
- travel industry: 3 years (preferred)
Work Location: Remote
