Based in Oakville, ON
Permanent – Full time 7:30AM - 4:30PM (Monday – Friday)
About the Company
MOLTEC International is one of North America's premier developers and providers of wire and cable protection systems. This is an opportunity to work with an industry leader passionate about providing customers with quality engineered solutions. We combine the outstanding performance characteristics of European wire protection products with innovative in-house design, engineering and manufacturing.
Role: Customer Service Representative
Compensation Includes:
- Competitive Base Salary
- Benefits program
- RRSP matching program
- Extensive product training at the manufacturing facility in Oakville Head Office location
- Participation in the Employee Incentive Program
Responsibilities Include:
- Evaluate, prepare, and process accurate customer quotations, sales orders, and purchase orders, ensuring compliance with requirements and ISO 9001:2015 quality standards.
- Prioritize and manage quotes, sample requests, and orders efficiently to meet customer deadlines and turnaround expectations.
- Communicate clearly with customers and internal teams regarding quotes, order status, revisions, discrepancies, and delivery times.
- Coordinate with Sales, Engineering, Production, Distribution, Procurement, and Shipping to confirm product availability, lead times, and order approvals.
- Release orders to distribution, manage shipping methods, monitor shipments, and follow up on delays, exceptions, or expedite requests.
- Build and maintain strong customer relationships, addressing issues or complaints promptly and advising on action plans to ensure satisfaction.
- Maintain accurate data entry, documentation, filing, and act as a liaison between customers and finance for account-related matters.
Ideal candidate will possess the following:
- Must be fluent in English (Verbal & Written)
- Strong and accurate Data Entry skills a must
- Prior work experience in Customer Service and/or Order Desk inputting daily client quotations and sales orders
- Working knowledge of wire and cable protection, manufacturing and assembly an asset but not a must
- Ambitious self-starter with unparalleled Time Management skills
- Computer literate and proficient with CRM usage and typical MS Office applications
- Ability to take direction and follow exact procedures
- Ability to work with minimal supervision
- College Diploma or equivalent preferred
- Preference will be given to bilingual (French speaking) candidates
- Must be fully eligible to work in Canada
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Work Location: In person
