We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift: (Days) Monday to Friday, 8:00am-5:00pm
SUMMARY
The Freight Specialist is responsible for planning and coordinating daily LTL freight operations to ensure efficient, on-time deliveries while maximizing equipment utilization and load profitability. This role serves as a key liaison between drivers, customers, and internal departments, providing exceptional operational support, tracking shipments, resolving service issues, and maintaining accurate transportation documentation to ensure seamless day-to-day operations.
PRIMARY RESPONSIBILITIES
- Plan, organize and line up loads to ensure that deliveries are made within LTL schedule, loads are created for appropriate revenue, empty miles are held to a minimum, and loads are protected to ensure proper temperature of product etc.
- Maximize load factor for optimal revenue per load
- Support team members with incoming LTL calls and emails
- Contribute and take the lead as the main contributor to the satisfaction of drivers
- Track trailer temperatures after loading
- Work with customers regarding transit times, pick up and delivery schedules
- Go on the dock to view product and work with dock supervisor to understand freight
- Prepare dock sheets with loading instructions and details in a timely manner
- Act as liaison between driver, operations, shop, driver services etc.
- Prepare and print driver route information
- Collaborate with planners and coordinate scheduled assignments of drivers and equipment
- Liaise with other operating locations to maximize equipment efficiency and utilization
- Respond to service issues from internal and external customers
- Track shipments from point up pick up to delivery and maintain accurate and time-sensitive information
- Prepare various daily, weekly, and monthly reports
- Assist in preparing necessary paperwork relating to shipping schedules, customs, loading and provide to the appropriate stakeholders
- Maintaining and building a positive rapport with all drivers and other departments
- Back up for department staff, when required
- All other duties as required
REQUIREMENTS/QUALIFICATIONS
- Minimum 3 years of previous Dispatcher experience within the transportation industry required
- Technical knowledge of major vehicle systems and various equipment types required
- Ability to identify and constructively make recommendations regarding operational improvements
- Excellent written and verbal communication skills required
- Previous experience with routing software considered an asset
- Strong leadership skills and ability solve problems efficiently and effectively
- Knowledge of Highway Traffic Act, hours of service logs, load security and Regulations required
- Excellent customer service skills
- Advanced experience with MS Office (Word, Excel, Outlook)
- Flexible to work afternoon shift on a team rotation.
- Flexible to cover other shifts as require
WORKING CONDITIONS
- Salaried position based on 42.5 hours per week.
- Hours of work are subject to change according to needs, volumes, vacations schedules etc.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us 1-800-461-5299 or
[email protected]
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact
[email protected] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
#ERBNON
