Customer Service Specialist (Oxygen & Home Care Support)
Location: Medicine Hat, AB
Employment Type: Full-Time (On-Call Required)
Our Company
Maple Respiratory Group Canada Inc. is a leader in healthcare for respiratory and sleep disorders. Committed to providing comprehensive care, we value work-life balance, celebrate success, and uphold our core values of accountability, service, and excellence. We offer competitive salaries, extensive benefits, and numerous opportunities for professional growth. Join us at Maple Respiratory Group Canada Inc. and be part of a team that's transforming lives every day.
Position Overview
We are seeking a highly organized and compassionate Customer Service Specialist to support both administrative operations and home oxygen clients in the Medicine Hat area. This role combines office-based coordination with occasional field support, including after-hours on-call responsibilities.
The ideal candidate will have strong administrative skills, a patient-focused mindset, and the ability to respond effectively in a home care environment. Candidates with healthcare training, particularly Licensed Practical Nurses (LPNs) are strongly preferred.
Key Responsibilities
Administrative Duties
- Maintain accurate, confidential client records in compliance with privacy regulations.
- Respond to incoming calls and inquiries from clients, families, and healthcare professionals.
- Prepare and manage documentation, including service logs, care notes, and reports.
- Assist with billing, invoicing, and insurance documentation.
- Coordinate with suppliers and internal teams to ensure timely service delivery.
Oxygen & Client Care Support
- Coordinate delivery and pickup of home oxygen equipment (e.g., concentrators, cylinders).
- Educate clients and caregivers on safe use and basic troubleshooting of oxygen equipment.
- Monitor and document equipment usage; report concerns or irregularities.
- Perform routine checks to ensure equipment is functioning safely and effectively.
- Ensure compliance with home care safety standards and oxygen handling protocols.
Skills & Competencies
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Compassionate, patient-focused approach.
- High attention to detail and documentation accuracy.
- Ability to follow safety and infection control procedures.
- Effective time management and prioritization skills.
- Problem-solving mindset and adaptability.
- Ability to work both independently and as part of a team.
On-Call Requirements
This position includes after-hours on-call responsibilities. The on-call team member will respond to urgent client needs, including delivery, pickup, or replacement of oxygen equipment and supplies.
Additional compensation is provided for after-hours work
Qualifications
- Post-secondary education in healthcare, administration, or a related field is an asset.
- Licensed Practical Nurse (LPN) designation is strongly preferred and considered a significant asset for this role.
- Previous experience in home care, healthcare support, or medical administration preferred.
- Knowledge of oxygen therapy equipment and home care practices is an asset (training provided).
- Valid driver’s license and reliable transportation required.
Why Join MRG?
- Competitive salary
- RRSP Match
- Comprehensive health, dental benefits, STD , LTD coverage and HCSA (Health Care Spending Account)
- Supportive and collaborative team environment
- Opportunities for professional development and career advancement
- Ongoing education and growth opportunities
- Paid time off including (Vacation and Statutory Holidays)
If you are passionate about healthcare administration and want to make a meaningful impact, we encourage you to apply with your resume and cover letter today.
