About Us
Feel Good Snacks Inc. is a fast-growing vending machine distribution and operations company serving clients across Canada. We are passionate about delivering exceptional service and innovative vending solutions to businesses, institutions, and organizations of all sizes.
As we continue to expand, we are looking for a dynamic and experienced Operations Manager to join our team and help drive our next phase of growth.
The Role
This is a senior leadership position for a results-driven professional with a proven track record in operations management, ideally within the vending, retail, or food service industry. You will play a key role in shaping the company's operational strategy, driving revenue growth, and ensuring the highest standards of service delivery.
Key Responsibilities
Strategic Growth & Business Development:
- Lead a comprehensive reorganization strategy by consolidating smaller locations and focusing resources on high-value, larger accounts
Marketing & Brand Development:
- Oversee website enhancements, including uploading product photos, creating video tutorials for FGS machine navigation and troubleshooting, and managing product listings on the inventory platform
- Standardize the appearance of all machines with consistent branding and sticker designs
- Develop and implement a branded uniform program for all contractors to ensure professional brand representation
- Achieve a minimum 10% year-over-year growth in the vending segment
- Develop and execute a detailed upgrade and expansion plan, identifying locations requiring updates on a month-by-month basis to strengthen market presence
Operations & Quality Assurance:
- Maintain ongoing communication with contractors and vendors to ensure seamless day-to-day operations
- Develop, implement, and enforce quality assurance protocols to uphold Feel Good Snacks' service and brand standards
- Ensure all operations are completed on time, within budget, and aligned with customer and stakeholder expectations
- Drive productivity by reducing costs per unit, minimizing errors, and delivering outstanding customer service
Team & Resource Management:
- Monitor staffing requirements and recruit new team members as needed
- Oversee inventory levels to prevent shortages and identify cost-effective suppliers
- Conduct regular budget reviews and provide cost plans and financial updates to leadership
- Deliver monthly training sessions and ongoing support for contractors to ensure efficient and consistent business operations
What We Are Looking For
- Minimum 3–5 years of experience in an Operations Manager or similar senior leadership role
- Highly organized, detail-oriented, and results-driven
- Proven ability to drive revenue growth and manage multiple locations simultaneously
- Strong leadership, communication, and problem-solving skills
- Experience with budget management, inventory control, and vendor relations
Nice to Have
- Previous experience in the vending, food service, or retail industry
- Bilingual candidates are a strong asset (French/English or other languages)
- Experience managing digital platforms and marketing tools
- Familiarity with VendSoft or similar vending management platforms
What We Offer
- Competitive salary based on experience
- Growth opportunities within a fast-expanding company
- Dynamic and entrepreneurial work environment
- The opportunity to make a real impact and shape the future of our operations
To Apply:
Please send your resume to [email protected]
Subject line: Operations Manager Application
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Work Location: In person
