Job Summary:
The Client Services Coordinator and Screening Specialist is responsible for providing exceptional customer service to both local and international clients and coordinating various background screening services. This role involves serving the needs of retail clients, who primarily require LiveScan fingerprinting for government security clearances, employment, and immigration applications in Canada, as well as catering to international clients who require background screening services for employment or residency purposes in foreign countries. The position requires a meticulous approach, attention to detail, and the ability to handle both local and international business needs.
Key Responsibilities:
1. International and Retail Client Services Coordination:
- Serve as a main point of contact for both local and international clients, addressing inquiries and providing support regarding background screening services.
- Guide clients in selecting appropriate screening services based on their specific needs.
- Ensure timely and accurate communication through calls and emails, demonstrating a high level of professionalism.
2. Background Screening Management:
- Coordinate and prioritize various background screening services, including LiveScan fingerprinting for local clients and other relevant screening services for international clients.
- Exercise high attention to detail when handling and processing confidential personal information for both local and international clients.
- Maintain accurate records, prepare reports, and compose correspondences related to background screening services.
3. Apostille, Authentication, and Legalization Services:
- Assist in the apostille, authentication, and legalization process
- Liaise with Global Affairs Canada, foreign government high commissions/consulates/embassies, and other authorities to ensure proper processing of documents for international employment, residency, or business purposes.
- Maintain knowledge of country-specific requirements for apostille, authentication, and legalization services.
4. Operations:
- Follow established opening and closing procedures, maintaining a well-organized workspace.
- Uphold the highest standards of privacy and security when handling sensitive information.
5. Collaboration with General Manager:
- Report to the General Manager responsible for the location, providing updates on operations, client interactions, and background screening services.
- Seek guidance and support as needed, collaborating to address any challenges or concerns.
Competencies:
● Strong critical thinking and problem-solving skills, with the ability to analyze complex situations, identify key issues, and develop effective solutions in a timely manner.
● Excellent attention to detail and accuracy when handling confidential personal information.
● Exceptional organizational skills to manage multiple tasks and prioritize time-sensitive tasks.
● Strong communication skills, both written and verbal, to provide exemplary customer service to both local and international clients.
● Familiarity with the authentication and legalization process for documents required by foreign government agencies.
● Ability to work independently and collaborate effectively with the General Manager and other team members.
● Adaptability to maintain composure and professionalism in a fast-paced environment.
● Professional digital footprint.
Education, Skills, and Experience:
● Bachelor's degree from an accredited university or college, or equivalent education.
● Basic knowledge of background screening processes.
● Proficiency in record-keeping, report preparation, and composing professional correspondences.
● Computer skills, proficient with GSuite Services and Microsoft, and the ability to learn new software quickly.
● Eligibility for Public Services and Procurement Canada (PSPC) Reliability Status.
● Valid driver’s license.
Work Conditions:
● Onsite work with occasional travel to client locations as needed.
● Extended periods of sitting or standing may be required.
● Office location may vary based on the needs of the business (all offices are located within the National Capital Region).
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Are you a Canadian citizen or permanent resident? (Requirement for security clearance)
Work Location: In person
