Job Overview:
Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team. This individual will be responsible for providing support and training to the team in guest relations and room operations.
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Process payments and maintain accurate records of guest transactions
- Ensures superior customer service levels are maintained by all Front Office team members
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Manage reservations and ensure accurate room assignments
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Train and supervise front desk staff to provide excellent customer service
- Maintain a neat and organized front desk area
- Other duties as required and assigned
Qualifications:
- Hotel Front Office experience required
- Must speak fluent English
- Excellent communication and interpersonal skills
- Strong customer service skills with a friendly and approachable demeanor
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using computer systems, including hotel management software and Microsoft Office Suite
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Work Location: In person
