Why Kiku Wellness?
Kiku Wellness Japanese Zen Spa is a Vancouver-based wellness spa inspired by Japanese Zen philosophy and omotenashi. Through health, beauty, and mindful hospitality, we create a space where guests can restore their minds and bodies and reconnect with themselves. We believe every greeting, treatment, and cup of tea is an opportunity to enrich someone’s life. We also want our team members to grow personally and professionally through their work.
Our Mission and Values
Our mission is to bring the beauty and wisdom of Japanese culture to Canada through health and wellness, while serving as a bridge between Japan and Canada. We practise a Sanpo Yoshi philosophy, pursuing the happiness of our employees, guests, and society.
Gratitude — Appreciate people and express it through action.
Integrity — Build trust through honesty and consistency.
Omotenashi — Notice unspoken needs and respond with care.
The Way — Continue learning and improving through work.
Bridge: Japan × Canada — Connect both cultures to create meaningful wellness experiences.
About the Position
As a Spa Receptionist / Guest Experience Host, you will be the first point of contact for our guests and the face of the Kiku Wellness brand. Your warmth, communication, professionalism, and attention to detail will help create a calm and memorable guest experience.
Key Responsibilities
- Welcome guests and manage check-ins and check-outs
- Answer phone calls and emails
- Manage bookings, changes, and cancellations
- Update guest profiles and appointment notes
- Process payments through the POS system
- Recommend services, memberships, gift cards, and retail products
- Support rebooking and long-term guest relationships
- Serve tea and guide first-time visitors
- Maintain a clean and organized reception and lounge
- Coordinate with therapists, estheticians, and managers
- Prepare newsletters, guest communications, and administrative documents
- Use Google Drive, Excel, Word, and online booking systems
What You Will Gain
We believe personal growth leads to career growth. You will have opportunities to develop:
- Japanese omotenashi and professional hospitality skills
- Communication and consultation skills
- Sales and service recommendation skills
- Leadership and operational knowledge
- Marketing and brand-building experience
Who We Want to Work With
We are looking for someone who:
- Aligns with the Kiku Wellness mission
- Enjoys making people feel welcomed and cared for
- Shows gratitude, integrity, and empathy
- Can think independently and take initiative
- Welcomes feedback and enjoys learning
- Works well as part of a team
Required Qualifications
- Legally entitled to work in Canada
- Minimum 2 years of hospitality experience
- Strong written and verbal communication skills
- Strong administrative and organizational ability
- Able to multitask, prioritize, and work accurately
- Computer proficiency, including Google Drive, Excel, Word, and email
- Comfortable using online booking and client-management systems
- Willing to learn new systems and applications
- Dependable, punctual, and available to work weekends
Preferred Qualifications
- Spa, hotel, wellness, concierge, or front-desk experience
- Interest in Japanese culture, Zen philosophy, tea ceremony, or omotenashi
- Japanese language ability
- Retail sales, membership, rebooking, or service recommendation experience
- Experience with Zenoti or similar systems
Compensation and Employment Details
Pay: $20.00–$24.00 per hour + Commission + Tips /Compensation is based on experience, skills, and responsibility level.
Schedule: Shifts between 10:00 AM and 8:00 PM
Weekend availability: Required
Benefits
- Paid time off
- Staff discounts on spa services and products
- Wellness program
- Japanese hospitality training
Job Types: Full-time, Part-time
Pay: $20.00-$24.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Experience:
- Hospitality: 2 years (required)
Work Location: In person
