Hawker
291 Augusta Ave, Toronto, ON
M5T 2M2
We are looking for a General Manager to oversee the day-to-day operations of our vegan fine dining restaurant. We are hoping to find a candidate who brings a depth of knowledge of sustainability, farm-to-table cooking, and locally-sourced cuisine. The ideal candidate will assist us in expanding our reach, maintaining current and forging new supplier relationships, and providing excellent food and beverage education to our client base.
Primary Responsibilities:
- Managing the FOH at the restaurant, coordinating staff, publishing schedules.
- Hiring: Recruit, train, and oversee food and beverage service. Foster a positive work environment, promote teamwork, and provide ongoing coaching and development.
- Seasonal Hiring: Oversee recruitment, onboarding, and training programs
- Support team presence on the floor. Serve, bartend, manage as needed with fluidity.
- Champion a culture of exceptional guest experience and hospitality among staff.
- Address guest inquiries and feedback promptly and professionally as they arise from a multitude of channels: direct messaging, emails, OpenTable, phone calls. Always strive to exceed guest expectations
- Coordinate and oversee special events and private functions, ensuring seamless execution focused on guest and employee satisfaction.
- Collaborate with sales and marketing teams to attract and retain event business.
- Create Ontario wine pairings with dishes created by our executive chef
- Design seasonal cocktail menus and specials
- Develop and implement strategies to enhance the restaurant’s food and beverage offerings, in accordance with the organization's overall goals and objectives.
- Monitor and analyze sales trends, guest feedback, and labor costs to identify opportunities for improvement and innovation and implement corrective measures as needed.
- Stay informed of industry trends, consumer preferences, and competitive developments to identify opportunities for innovation and improvement in food and beverage offerings and service delivery.
- Ensure POS systems, inventory tools, and operational software are optimized, updated, and used consistently across outlets.
- Maintain high food quality standards, presentation, and service throughout all food and beverage service opportunities.
- Oversee inventory control procedures, including ordering, receiving, storage, and stock rotation. Minimize waste and ensure optimal inventory levels to support operational needs.
- Ensure compliance with all relevant health, safety, sanitation regulations, licensing and alcohol service requirements. Conduct regular audits and inspections to uphold cleanliness and hygiene standards.
- Maintain proper documentation for inspections, certifications, and licenses.
- Cultivate strong relationships with suppliers, distributors, and vendors to negotiate favourable terms, source high-quality ingredients and products, and stay informed about industry trends and best practices.
- Prepare regular reports and presentations for senior management, highlighting key performance indicators, financial metrics, and operational insights. Provide recommendations for improvement and strategic decision-making.
Terms of Employment:
- Permanent Position
- On-site in Kensington Market, Toronto
- 7 day and on call availability (weekends and evenings required)
Language of work:
- English
- Additional languages a plus
Wage:
- Salary position paying $36.75 an hour up to 30 hours per week paid bi-weekly.
- No tips
Benefits:
- 2 weeks paid vacation
- Employer covered benefits plan
- Dining discount
Physical Requirements:
- This is an on-site, on-floor position.
- Work activities involve handling loads up to 50lb; the candidate must be able to carry this weight up and down stairs.
- Must be able to stand for 8+ hours
- Must be able to navigate tight spaces in coordinated fashion as it is a small, open restaurant.
Skill Requirements:
- Bachelor’s degree, preferably in hospitality management, Business Administration, or related field.
- Valid WSET Level 2 Certification or above
- Valid Smart Serve Certification
- Valid Food Handlers Certification preferred
- Proven experience of a minimum of 3+ years in restaurant management and leadership, 2+ years in bartending, 2+ years in vegan kitchen/BOH experience, preferably in an upscale restaurant environment, and 2+ years in event management
- Expertise and passion in bartending recipe development
- Expertise and passion in curating Ontario wine and beer lists, as well as pairings
- Strong knowledge of front of house operations, including inventory management, customer relations, and designing high-end service experiences.
- Exceptional development and strategic promotional planning in restaurant operations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure, multitask, and prioritize and delegate tasks in a fast-paced environment.
- Proficiency in computerized systems and software for inventory management, point-of-sale, and financial analysis as well as weekly reporting to leadership, with significant experience in platforms such as OpenTable, Toast and QuickBooks.
- Proficiency in reservation and table management softwares.
- Flexibility to work evenings, weekends, and holidays as needed.
- Availability required 7 days a week.
- Commitment to upholding high standards of quality, service, and professionalism.
- Vegan (preferred)
- Competence in an additional language is an asset
Why join us?
We are a passionate group of people caring deeply about the environment and animal rights. We are a fully vegan kitchen with a growing community and a presence in one of Toronto’s most well known neighbourhoods. We are passionate about food and people, and making incredible experiences for our diners.
Please submit your resume and cover letter to Allison at allison
Apply Now!
Pay: From $36.75 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
Work Location: In person
