Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.
Title: Repair Technician
Location: Richmond Hill, ON (L4B 0B5) – On-Site
Shift time: 7:30am – 4:00pm, Monday - Friday
Position Status: Permanent, Full-time
Existing Vacancy: Yes
Position Summary
The Computer Repair Technician is responsible for diagnosing, repairing, and refurbishing computer systems and related hardware. This role includes performing warranty and non-warranty repairs, troubleshooting hardware and software issues, testing system functionality, and salvaging usable components from non-repairable devices. The technician ensures all work meets quality, safety, and operational standards.
Key Responsibilities
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Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices
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Perform repairs on eligible warranty units and initiate warranty claims where applicable
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Replace faulty components using available inventory when warranty coverage is not applicable
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Conduct functional testing to ensure repaired systems meet performance and quality standards
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Identify non-repairable devices and salvage usable parts for inventory reuse
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Maintain accurate records of repairs performed, parts used, and system configurations
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Follow established repair workflows, SOPs, and safety procedures (e.g., ESD handling, PPE requirements)
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Clean, inspect, and validate functionality of devices prior to release or resale
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Support inventory management by properly labeling, organizing, and storing parts
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Collaborate with supervisors and team leads to meet daily production and turnaround targets
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Maintain a clean and organized work environment
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Perform additional duties as assigned by management
Qualifications
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Diploma or certification in Computer Technology, Electronics, IT, or a related field (or equivalent experience)
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1–3 years of experience in computer repair or IT hardware support
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Strong understanding of PC hardware, components, and system architecture
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Experience troubleshooting operating systems (Windows, macOS preferred)
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Ability to use diagnostic tools and repair software effectively
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Familiarity with warranty processes and OEM repair standards
Job Knowledge and Skills
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Strong attention to detail and accuracy
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Job specific training in identification, classification of materials and procedure of operations
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Basic computer knowledge including Microsoft Office
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Knowledge of computer components and how they work
Working Conditions
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Warehouse Setting.
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Must wear required PPE.
What We Offer
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Company-paid Extended Health & Dental Benefits
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Disability and Life Insurance
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RRSP Match Program up to 4%
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3 weeks' vacation
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Education Reimbursement Program
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Employee Assistance Program
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Safety Shoes & Glasses Reimbursement
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Employee Purchase Program (up to 22% off on Qnovum.ca)
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Opportunity to play a part in protecting the environment and contributing to sustainability!
Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.
Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.
Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment! To learn more about us, visit: www.quantumlifecycle.com
[WC1]Add "6% vacation pay (3 weeks vacation)"? Applies to most FT perm roles.
