Samsic is HIRING – Ops Supervisor/Baggage
We are looking for an Ops Supervisor/Baggage to support our United team at the Toronto Pearson station. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. At Toronto Pearson, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
6301 Silver Dart Dr, Mississauga, ON L5P 1B2 | Toronto Pearson International Airport
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
As a BTW Supervisor, it is crucial to follow safety and security instructions based on internal and external regulations, which encompass both airline and regulatory requirements.
Roles and Responsibilities:
- Report to work on a regular and timely basis and report directly to the Operations Manager.
- Perform all functions of Operations Agent, as needed.
- Actively participate in the Safety Management System (SMS).
- Verify training and education is provided.
- Identify, correct, and actively seek out emerging hazards, and know effective control measures for those hazards.
- Directly observe workers and verify that workers’ performance meets expectations for safety, security, and operational compliance.
- Direct and instruct workers.
- Respond to worker questions and concerns.
- Ensure the health and safety of all workers.
- Provide/verify workers’ training before undertaking new tasks.
- Maintain a supervisor’s journal or operational log.
- Coordinate and oversee operational and baggage handling activities to support safe and on-time departures and arrivals.
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety and security requirements.
- Schedule and coordinate employees as required, ensuring all shifts and operational requirements are covered.
- Work with the Operations Manager to ensure staffing levels are complete; and assist in the hiring process, including interviewing and delivering all training.
- Work with the Operations Manager to ensure employee assessments are completed in a timely fashion.
- Assist the Operations Manager in developing and implementing disciplinary measures in accordance with company policies and procedures.
- Assist the Operations Manager in creating termination letters and executing an employee termination process in accordance with company policies and procedures.
- Delegate daily operational responsibilities among team members and assign staff accordingly.
- Coordinate with Load Control and Bag Room for container planning and baggage operations.
- Ensure iPad loading instructions are completed accurately and in accordance with airline procedures.
- Communicate load planning instructions with ramp teams and coordinate hand baggage, special load, and baggage handling requirements.
- Communicate with airport authorities regarding gate, carousel, and operational changes in the event of delayed or irregular flights.
- Generate and verify reports according to airline procedures.
- Maintain ACARS communication with flight crews as required.
- Coordinate and communicate fuel figures with fueling suppliers and airline representatives.
- Coordinate Captain notifications and ensure NOTOC requirements are completed for Dangerous Goods (DGR) and special loads.
- Prepare and ensure complete and accurate flight documentation is handed over to flight crews in a timely manner.
- Prepare passenger and dead load information for upcoming operations.
- Prepare and verify EFB (Electronic Flight Bag) reports.
- Prepare General Declarations and coordinate required immigration documentation to ensure smooth crew arrivals and departures.
- Follow and enforce all airline standard operating procedures and safety/security instructions, both internal and external (i.e. airline and regulatory requirements).
- Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are carried out.
- Ensure complete flight paperwork is submitted in a timely manner.
- Ensure all operational reports and required documentation are completed accurately and submitted to management in a timely fashion.
- Delegate job duties as required and ensure completion.
- Participate in oversight of all operations during hours when required.
- Maintain Quality Assurance oversight for operational issues relating to productivity, baggage handling, documentation, and safety, providing suitable corrective and/or preventative actions where necessary.
- Cooperate fully with Inspectors and airline representatives to achieve quality inspection commitments.
- Implement, maintain, and closely supervise all safety and security measures related to employees, baggage operations, facilities, and aircraft involved in the operation.
- Report Quality, Safety, and Security incidents to the management team.
- Participate in the continuous improvement of Operations and Baggage services by monitoring operational processes and analyzing Quality, Security, and Safety findings.
- Manage and supervise staff to provide excellent customer service and operational support.
- Maintain an understanding of and adhere to all applicable federal, airport, airline, and company regulations, policies, and procedures.
- Build and maintain good relations with customers, airline representatives, and airport authorities, report irregularities, and take appropriate action.
- Participate and contribute to both internal and customer meetings, conduct daily shift briefings and safety meetings, and perform daily/weekly audits.
- Wear the required Personal Protective Equipment (PPE) appropriate for the job.
- Work in operational environments and be willing to work outside in varying weather conditions when required.
- Perform other operational and baggage service duties as assigned.
Qualifications:
- Previous airline operations, baggage handling, and training experience preferred.
- Demonstrated ability to lead by example by creating a positive learning and work environment.
- Knowledge of airline operational procedures, load planning coordination, and baggage handling processes is required.
- Must have a valid RAIC, AVOP and a provincial Driver’s license
- You should have a flexible work schedule and be able to work evenings, weekends, and holidays.
- Demonstrated reliability and punctuality.
- Strong organizational and multi-tasking skills are a must.
- Effective verbal and written communication skills are necessary.
- Carry out time-critical decisions.
- Self-starter, self-motivated, able to work within strict timelines in order to maintain on-time performance while ensuring safety and security at all times.
- Attentive to detail and able to follow procedures while maintaining operational flexibility.
- Basic computer literacy is preferred and ability to learn airline-specific computer software is required.
- Eligible to work in Canada.
- Must be able to obtain and maintain any applicable transportation security clearance.
- Must successfully complete mandatory trainings
Conditions of Employment
Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Employment Equity
Samsic Assistance Canada is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.
Accessibility
Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- supervisory: 1 year (preferred)
Licence/Certification:
- RAIC (Purple Pass) (required)
- AVOP (D/A) (preferred)
- Class G Drivers License (preferred)
Work Location: In person
