IT Support Specialist
600-1661 Portage Ave, Winnipeg, R3J 3T7
Permanent (Full-time)
Annual Salary: $60,000–$70,000
At CCGA, technology enables our people to deliver exceptional service to Canadian canola farmers. As our IT Support Specialist, you'll provide responsive end-user support, manage workplace technology, and help improve the delivery of IT services across the organization.
What you’ll be doing:
As an IT Support Specialist, reporting to the Team Lead, IT Infrastructure and Security, you will:
- Provide Level 1 and Level 2 IT support, managing incidents and service requests from first contact through resolution.
- Support Microsoft 365, Active Directory/Entra ID, Windows, macOS, printers, meeting room technology, and audio-visual equipment.
- Deploy, configure, and support end-user devices using Microsoft Intune / Endpoint Manager while maintaining device security and compliance.
- Coordinate IT onboarding and offboarding, including device preparation and user account provisioning.
- Maintain hardware and software asset records and support lifecycle management.
- Troubleshoot end-user technology issues, escalating infrastructure-related issues when required.
- Develop and maintain documentation, knowledge articles, and SOPs while identifying opportunities to improve service delivery and the end-user experience.
Your experience:
- Diploma, degree, or equivalent experience in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing.
- Experience supporting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Active Directory/Entra ID, Windows, macOS, and Microsoft Intune/Endpoint Manager.
- Experience using IT ticketing systems, providing remote support, and troubleshooting end-user devices, applications, printers, peripherals, and meeting room technology.
- Strong analytical, customer service, communication, organizational, and documentation skills, with the ability to manage competing priorities.
- Ability to lift up to 50 lbs and perform physical IT support tasks.
Preferred qualifications:
- CompTIA A+, Network+, Azure Fundamentals, ITIL, or other relevant IT certifications.
- Experience with Intune/MDM, onboarding and offboarding, AV/meeting room technology, process improvements, or end-user training and documentation.
How to apply
Visit www.ccga.ca/careers to submit your resume and cover letter by July 20, 2026. We thank all applicants, however only those selected for an interview will be contacted.
If you require accommodation during the recruitment and selection process, please let us know.
Why work at CCGA?
Enjoy a vibrant work culture that prioritizes work-life balance and wellness, while offering competitive compensation and comprehensive benefits. Experience opportunities for professional growth, support one another to achieve goals, contribute to reliable and secure technology that enables the organization’s work, and simply put, have fun!
Explore working at CCGA
Who is CCGA?
Canadian Canola Growers Association (CCGA) is a champion for Canadian canola farmers – advocating for them, shaping policies that impact their farm businesses, and delivering services that address the opportunities or challenges that they face.
We carry an unwavering respect for the agriculture industry and the remarkable people who live it every day. This commitment, backed by decades of experience, enables us to enact positive change and help farmers unlock their growth potential.
We are the largest administrator of the Advance Payments Program, offering this financial program to 10,000 farmers in Western Canada each year.
Recognized as one of Manitoba’s Top Employers (2026) and Mercer Best Employer in Canada (2025).
