Overview
The Retail Sales Associate at the UPPAbaby Service Center in Toronto, ON delivers an exceptional customer experience by assisting customers with product inquiries, resolving concerns efficiently, and building lasting relationships. This role combines outstanding customer service with retail sales support to ensure every customer interaction reflects UPPAbaby's commitment to quality and care.
Essential Duties & Responsibilities
- Support the Toronto Hub Manager and Toronto Hub team with daily retail and customer service operations.
- Provide exceptional retail sales support while maintaining availability to work at least three Saturdays per month.
- Resolve customer warranty issues by processing sales orders accurately and efficiently.
- Assist customers with purchasing and ordering replacement parts as needed.
- Document all customer interactions and service activities in the CRM system.
- Educate customers on proper product use, care, and maintenance.
- Deliver an outstanding customer experience by leveraging technology while maintaining a personalized, customer focused approach.
- Maintain a clean, organized, and well stocked retail environment.
- Merchandise UPPAbaby displays, replenish brochures, and ensure floor models are properly maintained.
- Consistently provide excellent customer service and build positive customer relationships.
- Complete and maintain Child Passenger Safety Technician (CPST) certification and required training.
- Perform general maintenance on strollers to ensure product quality and customer satisfaction.
Qualifications & Competencies
- Ability to lift and carry up to 40 lbs.
- General mechanical capabilities or hands on experience preferred, but not required.
- Positive attitude with the flexibility to adapt in a fast-paced retail environment.
- Strong interpersonal skills, including active listening and relationship building.
- Excellent verbal and written communication skills.
- Ability to provide professional, customer-focused service.
- Strong organizational skills with attention to detail.
- Ability to work independently and as part of a team.
- Professional appearance; business casual attire required.
Education & Experience
- Bachelor's degree preferred, but not required.
- Previous retail sales experience required.
- Customer service experience preferred, with a strong focus on delivering exceptional client experiences.
- Proficiency in Microsoft Word and Excel preferred.
- Experience using CRM systems or point of sale (POS) software is an asset.
- Ability to learn new technologies and product knowledge quickly.
Pay: $20.00 per hour
Work Location: In person
