Do you have what it takes to manage, plan and coordinate a Communication Centre for traffic/incident monitoring and response functions within a region? Then, consider this exciting opportunity.
In this role, you will:
- manage, plan and coordinate Communication Centre (CommCentre) activities within a region by ensuring effective and efficient traffic monitoring of traffic management systems in a 24/7 operation
- review and analyze operations issues/ problems, recommend approaches and ensures the most effective delivery methods with consideration to technical, operational, financial and human resources factors
- supervise, schedule and provide staff with direction and training as required to meet day-to-day operational requirements.
- liaises with various CommCentre clients (e.g. other government jurisdictions, equipment providers, Emergency Response agencies, field operational and engineering office staff, citizens)
- respond to various enquiries
- You have strategic leadership, planning and supervisory skills to provide direction/guidance to a diverse, multi-disciplined staff
- You can coordinate/manage a 24/7 shift operation, schedule work and ensure efficient service to internal and external stakeholders
- You are able to use your communication skills to resolve complex issues, conduct meetings, produce reports, and make recommendations
- You have consultation skills to respond and give advice to Emergency Services, external stakeholders, ministry internal departments on traffic management and related systems
- You have persuasion skills to ensure that service providers comply with established contracts and maintenance agreements
- You are able to build linkages with different stakeholders
- You are able to identify and research issues related to traffic management
- You can investigate and prioritize issues and bring them to management's attention as required for resolution
- You have knowledge of traffic management systems and related tools and systems including their theory, principles, practices, and operations
- You are familiar with operating and programming various computer-based systems
- You can use software to respond to inquiries and operate communication center equipment
- You can interpret and apply relevant regulations and guidelines to provide guidance to staff
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
