Position Profile:
Job Title: Room Attendant
Reports to: Executive Housekeeper/Housekeeping supervisor
Job Purpose:
Reporting to the Executive Housekeeper/Housekeeping Supervisor, the Room Attendant will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard of productivity and presentation required by hotel and company policy.
This position requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings, and weekends.
Key Accountabilities/Deliverables:
· Greet, interact with and insure excellent stay for guests
· Be a strong, supportive team member
· Clean guests rooms, storage areas and corridors as allocated, achieving standards of cleanliness and presentation.
· Clean rooms as per the checklists
· Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished, achieving the correct standards for the room type
· Restock carts and storage areas for proper inventory/operational levels
· Report and log any lost and found items
· Ensure the security of keys in guest rooms at all times
· Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions
· Use and clean equipment with care reporting any defensive equipment
· Carry out deep cleaning duties
· Use hotel linen in an efficient and cos effective manner while ensuring corridors are free from dirty linen
· Report all maintenance issues asper hotel policy and procedure
· Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
· Contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious personals and handling of keys/cash
· Special attention paid to dusting – all furniture in and out, lamps and shades, window sills, pictures, mirrors and frames, television, doorframes, closet and shelves, and rods
· Wash and disinfect telephones
· Empty and wash all trash cans, waste baskets and ice buckets
· Vacuum entire room and closet, moving light furniture
· Make beds using sheets and following hotel procedures, replacing duvet, dirty mattress pads as needed
· Wash and disinfect sinks, vanities, toilet bowls, tanks (inside and outside), tiles, tubs, soap dishes, shower stalls etc.
· Clean and shine faucets, pipes, shower heads and towel racks
· Replace all used amenities and linen as needed
· Mop bathroom floors
· Set alarm clocks and thermostats according to summer/winter temperatures in check out rooms
· Stock caddies supplies and cleans mobile pack system on daily basis
· Ensure lights in guestrooms are turned off when rooms are vacant
· Ensure mobile packs and vacuums are returned to the closet any time when not in use, including prior to breaks and at the end of the shift
· Ensure linen closets and fire exit doors are kept closed at all times
· Ensure keys are signed in and out at the beginning and end of every shift
· Empty soiled linen into the bin provided in each service areas and to report when bin is full
· Collaborate with team members and management in accordance with rush rooms, and other special request rooms
· Collaborate with team members to manage unexpected changes in assignment such as cleaning a room under someone else’s assignment in exchange for room in your section
· Ensure all tidy ups of assigned rooms are completed before the end of the shift
· Report all lost and found items from check out rooms to supervisor
· Carry out any other assignments requested by the executive housekeeper
Qualifications:
Ø Experience Required
o 1-2 years of experience working in a similar role, previous hotel experience considered an asset
Ø Mission Critical Competencies
o Strong attention to detail, quality workmanship
o Ability to demonstrate being a team player
o Excellent communication and interpersonal skills
o A fun, positive attitude with a sense of humour
Ø Desired Education
o A High School Diploma or GED required
Working Conditions:
Must be flexible to work various shifts including early mornings, late evenings and weekends
Ability to lift and carry objects up to 30 lbs
Job Types: Full-time, Temporary
Pay: $15.00-$16.00 per hour
Benefits:
Experience:
- housekeeping: 1 year (preferred)
Work Location: In person
