Program Facilitator, Integrated Mental Health Services
TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking one Program Facilitator to join our team in a full-time contract role until March 31, 2027.
The Program Facilitator is responsible for planning, delivering, and facilitating engaging and accessible programs for mental health clients, with a strong emphasis on community development and outreach. The successful candidate will have a diploma or degree in Social Services, Community Development, or a related field. A Bachelor of Social Work (BSW) is an asset. They will also have a* minimum of two years of experience working with vulnerable populations, including individuals experiencing mental health challenges*. The ideal candidate will have experience planning, facilitating, and evaluating therapeutic programs, workshops, and outreach activities, with the ability to work independently and engage diverse community members. Strong interpersonal, communication, organizational, and problem-solving skills, along with experience developing partnerships and working in community-based settings, are required. Proficiency in Microsoft Office applications and client databases is required. The candidate must be available to work occasional evenings, early mornings, and weekends. A valid driver’s license and access to a reliable vehicle are required.
DUTIES & RESPONSIBILITIES
- Independently plan, set up, and deliver recreational activities with minimal supervision.
- Designs group session programs and activities for mental health programs
- Develops monthly work plans and activities.
- Conducts research, focus groups and surveys to understand the community needs
- Plans and conducts assigned programs, initiates new programs, and plans special events.
- Set up and clean up program spaces before and after activities.
- Lead and facilitate programs for clients, ensuring they are engaging, safe, and accessible.
- Plans and prepares appropriate material for orientation, coordinates other program staff to participate in Orientation Session program.
- Conducts orientation session for potential clients prior to registration and intake for the program ensuring eligibility.
- Plan, prepare, facilitate, and evaluate psychoeducational groups, workshops, orientation sessions, and activities that promote mental health, wellness, stress management, and life skills.
- Coordinates activities with other TNO departments and services.
- Represents TNO on committees, various sector networks and roundtables.
- Develop and maintain partnerships with community organizations, healthcare providers, and service agencies to strengthen programming and improve client access to services.
- Actively participates in community development activities including advocacy, outreach and community engagement and empowerment activities.
- Includes community development principles in program planning, leads community development activities and ensures allocation of program resources to support community development activities.
- Nurtures community members for leadership.
- Participates in and supports local community events.
- Provides advocacy and acts as a liaison with other service providers.
- Ensures clients’ physical safety and emotional well-being as well as all Social Determinants of Health.
- Ensures all clients and community feedback and concerns are addressed in a timely manner and recorded according to TNO’s policies and procedures.
- Serves as a liaison between program clients, participants, and community networks
- Initiates and maintains therapeutic relationships with program participants, their families, and other care providers.
- Supports team with scheduling clients for mental health programing
- Enters groups in client management system
- Ensure compliance with all health and safety policies.
- Inputs data into appropriate databases, maintains required program records, and submits required weekly and monthly reports.
- Coordinates activities with other TNO departments and services.
- Works with the Seniors Program team to achieve successful outcomes.
- Actively participates as a team member and works with others to achieve common goals.
- Networks with other staff, attend staff meetings & agency events including United Way related activities, staff social events, community events, staff and agency committees.
Screening – As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.
Job Type: Full-Time contract position until March 31, 2027
Rate of Pay: $28.00 per hour
Vacancy Status – This posting is to fill one (1) new position.
Work Location(s): 45 Overlea Blvd, Toronto, ON M4H 1B5; 10 Gateway Blvd, Toronto, ON M3C 3A1; and other TNO locations as required.
Schedule: 35 hours per week, Monday to Friday, 9:00 a.m. to 5:00 p.m. Some evening hours may be required based on program and community needs.
Benefits:
- Mental Wellness Days
- Professional Development Support
- Social activities organized by the organization
Application Process: Please submit your application to [email protected] with the subject line “Application for Program Facilitator” by August 9, 2026. We thank all applicants for their interest, but only those selected for further consideration will be contacted.
TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know.
We thank all applicants for their interest but only those selected for further consideration will be contacted.
Pay: $28.00 per hour
Application question(s):
- Do you have a diploma or degree in Social Services, Community Development, or a related field?
- Do you have a minimum of two years of experience working with vulnerable populations?
- Do you have experience supporting individuals experiencing mental health challenges?
Work Location: In person
