This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
Location - This role is in-person. Work primarily takes place at North Campus, South Campus, Campus Saint-Jean, and Enterprise Square, Edmonton. Work also takes place at Augustana Campus, Camrose and Calgary.
Maintains and sustains network infrastructure. Proactively identifies, investigates and resolves network problems. Designs network deployments and ensures proper documentation.
Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.
Operations
-
Configures network devices including switches and wireless access points.
-
Installs, supports and configures network switches and peripherals from a variety of vendors.
-
Uses network management tools to configure and manage network switches and wireless access points.
-
Consults with vendor and other trusted sources for patch announcements and apply where necessary.
Design
-
Performs edge network planning and design, reconfigurations, and equipment installations and upgrades.
-
Provides edge network design services.
-
Prepares and/or updates network documentation.
Issue Resolution
-
Researches, analyzes, isolates and resolves errors.
-
Addresses emerging issues that arise during the operation of the network.
-
Interacts with various end-user supporting groups to investigate problems relating to the wireless network.
-
Responds to and resolves network outages as soon as possible.
-
Investigates problems, performs root cause analysis, and coordinates internal and external resources to implement solutions and facilitate problem resolution.
Network Development
-
Defines and maintains network infrastructure and operational procedures.
-
Continuously investigates new technologies which may affect the operation of the network or be used to expand its capabilities.
-
Documents network configurations and creates network diagrams. Creates and maintains documentation regarding networking infrastructure, standards and projects.
-
Evaluates new technology to make recommendations for hardware and software acquisitions.
Project Work
-
Manages network projects including documenting technical network designs.
-
Plans Network installations by surveying and evaluating locations to identify network installation requirements.
-
Works with clients, F&O Project Managers and Cabling/Edge Team Leader to both understand business needs and ensures project designs are updated correctly before the designs are sent to contractors for implementation.
-
Follows change management requirements.
-
Develop scope of work.
-
Develops project budget, using estimation tools.
-
Diploma or Bachelor's degree in Computer Networking, Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience.
-
Strong understanding of networking concepts (switching, routing, VLANs, STP, OSPF, DNS, DHCP, firewalls, wireless).
-
Experience installing, configuring, and supporting network infrastructure, including switches, wireless access points, and related hardware.
-
Experience with network management and monitoring tools such as Cisco Catalyst Center (CCC), IPAM, SolarWinds, or similar platforms.
-
Strong troubleshooting skills with the ability to work independently and collaboratively in a large enterprise environment.
-
Knowledge of fiber optic infrastructure, including single-mode and multi-mode fiber, fiber patching, troubleshooting fiber strands, interpreting light levels, and testing with OTDRs and optical power meters.
-
Experience with network documentation, automation/scripting, and process improvement would be a strong asset.
-
CCNA Certification a strong asset.
-
CCNP Certification is a strong asset.
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
