JOB DISCRIPTION
Spring Creek is a luxury home builder located in Canmore; we build single-family homes, townhomes, and apartment-style condominiums. Our Client Care department is part of our Construction division, and prepares all of our new homes for occupancy and provides follow-up care and service to our homeowners, addressing any deficiencies and warranty items.
The Client Care Administrator will assist and provide administrative support to the Client Care Manager and the Client Care Team. A key component of this position will be scheduling and coordinating warranty and service work in conjunction with the Client Care Manager.
REQUIREMENTS
The Client Care Administrator must have strong computer skills, be highly organized, efficient, have an eye for detail, and be able to take initiative. The person in this position must have excellent communication skills, a professional demeanor, and an ability to deal effectively with clients. An interest in the construction industry, preferably with experience, would be an asset.
DUTIES
The duties of this position include, but are not limited to:
Client Occupancy Walk-Throughs
- Coordinating with the Client Care Manager to schedule detailing work in new units.
- Accompanying the Client Care Manager on walk-throughs of new units in an administrative capacity.
- Submitting documentation to Alberta New Home Warranty in a timely manner.
- Maintaining a database for both new and existing homeowners to track deficiencies from start to completion.
- Coordinate the sign-off of the “Client Walk-though” form.
After Walk-Through
- Coordinating and tracking incoming correspondence from homeowners.
- Relaying to the Client Care Manager a list of deficiencies for each unit and together determining a time frame for repairs and access to the home.
- Corresponding with new homeowners regarding when deficiencies will be addressed, scheduling repairs and gaining permission for access to their homes, and communicating when the required repairs have been completed.
- Scheduling and coordinating service work with the Client Care Manager, contractors, and the homeowner.
- Communicating with homeowners, building managers, contractors and issuing correspondence as requested and directed by the Client Care Manager.
- Creating spreadsheets and check lists as requested by the Client Care Manager.
- Arranging meetings as requested.
- Ordering parts and supplies as required to maintain the parts inventory.
- Scanning, emailing, faxing, photocopying, and arranging courier shipments.
- Advising and assisting Spring Creek Resorts as required.
- Advising and assisting Origin at Spring Creek as required.
Spring Creek Home Care
- Coordinating appointments with homeowners.
- Tracking repairs and confirming completion with homeowners.
- Tracking material and labour costs and producing “Invoice Requests”.
Other
- Serve as the primary liaison between the RemoteLock (smart lock) vendor and IT team to onboard new buildings into the system. Provide troubleshooting support and assist staff in resolving access and system-related issues.
BENEFITS
A generous benefits package (dental, drug, extended health, life insurance, out-of-country coverage, LTD) is offered after 1 full year of continuous full-time employment.
Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.
On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.
This is a fixed-term contract position with the opportunity for permanent employment upon completion of the contract term.
