RS Express Ltd. is currently seeking a Dispatcher to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced, high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.
If you enjoy problem-solving, collaborating with dispatch and drivers, and being a key point of contact for customers — we’d love to hear from you.
Key Responsibilities
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Maintain regular communication with drivers & monitor driver locations, delivery status, and ETA; re-route as needed
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Coordinate with operations, warehouse, and customer service teams.
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Prioritize and schedule urgent or time-sensitive shipments
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Maintain compliance with company policies and safety regulations.
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Handle inbound and outbound calls, emails, when communicating with clients and drivers
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Provide backup coverage for dispatchers and customer service representatives during absences, meetings, or peak periods, including monitoring after-hours calls and late driver returns
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Assist with scheduling deliveries and coordinating logistics between customers and drivers
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Maintain a strong working knowledge of fleet operations, including driver assignments, fleet availability, and role responsibilities
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Monitor customer calls in real time and ensure prompt communication regarding delays, cancellations, or service changes
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Support general office duties as assigned
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Participate in team meetings to share feedback and contribute to continuous operational improvements
Qualifications & Experience
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1-2 years of experience dispatching and customer service experience
- Demonstrated ability to work with logistics and delivery software, with adaptability to new systems and technology
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Excellent English communication skills, both written and verbal
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Strong problem-solving, decision-making, and organizational skills
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High attention to detail and a strong sense of accountability
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Proficiency with dispatch/routing software and vehicle GPS tracking software.
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Proficiency in Microsoft Office, including Outlook, Excel, and Word
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Ability to obtain a satisfactory Criminal Record Check (at the employee’s expense)
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Legally eligible to work in Canada
Working Conditions
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Full-time position: 40 hours per week, Monday to Friday, 7:30 a.m. – 4:00 p.m., with flexibility for staggered start times as required
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In-office role, reporting to the Transportation Operations Lead
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Extended periods of sitting and computer work
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Occasional filing and office organization requiring standing, walking, bending, and reaching
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Periodic work in the yard to meet with drivers, as operational needs arise
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.
