At INNhotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Copper Point Resort in the breathtaking Columbia Valley. Let's create unforgettable experiences together!
Position Overview:
Copper Point Resort is opening a new retail store and café in the resort lobby and is seeking an entrepreneurial and guest-focused leader to assist with its launch and ongoing operations. The F&B Supervisor will be responsible for all aspects of the business, including café operations, team leadership, inventory management, and guest experience.
Key Responsibilities:
Guest Experience
- Deliver exceptional guest service through friendly, professional, and attentive interactions.
- Create a welcoming environment that encourages guests to explore both the café and retail offerings.
- Respond promptly and effectively to guest inquiries, feedback, and concerns.
- Develop a culture of hospitality and service excellence among team members.
- Anticipate guest needs and ensure a consistently positive experience.
Café Operations
- Oversee all daily café operations, ensuring efficient service and high-quality product presentation.
- Collaborate with Food & Beverage leadership on menu development, product selection, and operational standards.
- Monitor product freshness, quality, and consistency.
- Ensure food and beverage presentation meets established brand and quality standards.
- Maintain cleanliness and organization throughout the café and retail spaces.
Leadership & Team Development
- Train, schedule, supervise, and support a team of Baristas.
- Provide ongoing coaching, performance feedback, and development opportunities.
- Foster a positive, inclusive, and collaborative team culture.
- Lead by example through active participation in daily operations.
Financial & Administrative Management
- Manage inventory levels and control costs to support profitability.
- Oversee cash handling procedures, daily reconciliations, and reporting.
Health, Safety & Compliance
- Ensure compliance with all food safety, sanitation, and workplace safety regulations.
- Maintain accurate records and required operational documentation.
- Ensure all team members are trained in applicable safety and operational procedures.
Qualifications:
Education and Experience
- Minimum 2-3 years of leadership experience in retail, hospitality, café, food service, or related customer-focused environment.
- Previous retail management experience is preferred.
- Previous café or barista experience is considered a strong asset.
- Demonstrated leadership leading and developing teams.
- Post-secondary education in hospitality or management is an asset.
Knowledge, Skills, and Abilities
- Exceptional customer service and relationship-building skills.
- Strong leadership, coaching, and team development abilities.
- Strong business acumen with an understanding of inventory management, merchandising, and sales performance.
- Excellent organizational, time-management, and problem-solving skills.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong verbal and written communication skills.
- Knowledge of food safety, sanitation, and safe work practices.
- Proficiency with point-of-sale systems and basic computer applications.
Who We Are:
- Copper Point Resort is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.
What We Offer:
- A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available
If you're passionate about hospitality and thrive in a dynamic, guest-focused environment, we'd love to hear from you. Apply today and discover what makes Copper Point Resort a great place to work and grow.
Pay: $19.00-$22.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- We DO NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
Experience:
- Barista: 2 years (preferred)
- Leadership: 2 years (preferred)
Work Location: In person
