LIFT Training, a division of Liftow Limited is Canada’s leading provider of health and safety training for small and large businesses that have certification needs in forklift, crane, aerial work platform and more.
LIFT Offers:
- Competitive salary
- 100% Remote (Monday to Friday) 8:30 AM- 4:30 PM
- Advancement opportunities
- Extensive hands-on Training program
Position Summary
The Scheduling Coordinator is primarily responsible for building geographically sound and efficient Instructor schedules, as well as daily communication with Sales Representatives (Account Managers) and Instructors.
Specific Accountabilities
- Work collaboratively with Account Managers and/or Clients to gather all pertinent job information, utilizing FieldPoint transfer job information onto Work Order to be scheduled
- Schedule all Instructors
- Responsible for scheduling all Work Orders
- Ensure all clients are aware of training details
- Daily schedule management to ensure maximum Instructor efficiency, optimal routing, appropriate skill sets utilized, use of FieldPoint routing tool
- Monitor on a daily basis Unscheduled Work Orders
- Responsible for filling Instructor open time with productive activities, work collaboratively with Operations Manger to support this
- Assist Instructors with information as required
- Assist as required with reports
- Work collaboratively with Operations Manager to forecast and plan for slow and busy times in the schedule as well as Instructor vacations
- Following the Department SLA timelines
- Collaborate and communicate with Clients, Account Managers, Instructors, and CET as needed
- Answering incoming phone lines
- Manage and distribute all virtual invitations and e-learning codes (generation of codes and assignment)
- Distribute any course materials as required
- Client support for e-learning code issues
- Any other duties assigned
Qualifications
Education & Work Experience
High school completion or equivalent education proficiency and/or 1-2 years’ experience in an office position.
Competencies and Skills
- Dedicated commitment to providing superior, timely internal and external customer service.
- Effective interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
- Highly organized with the ability to multi-task.
- Accurate and detail-oriented with strong analytical skills.
- Geographic knowledge of respective areas
AI Use in Our Hiring Process:
As part of our recruitment process, we may use artificial intelligence (AI) tools to help review applications or support parts of the screening process.
All stages of the hiring process are subject to human review, oversight, and final approval. While AI supported tools may assist in certain steps, they do not replace or determine human decision making.
Privacy Policy:
We also take privacy seriously. Any personal information collected during the hiring process is handled responsibly and in accordance with applicable privacy laws.
Equal Opportunity Employer:
LIFT Training is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
