***Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.
***Please note that the actual compensation for this role will be determined based on the candidate's overall experience and qualifications.
About Us
At Weston Wood Solutions, we're not just a company; we're a global industry leader in millwork products. Our unwavering dedication to customer service and supply chain excellence has earned us recognition as one of Canada's fastest-growing and best-managed companies. We're a united team, known for our exceptional work ethic, can-do attitude, and relentless pursuit of improvement. Join us at Weston Wood Solutions and let your career shine!
The Role: Sales Operations Specialist (Brampton, ON)
Are you ready to make a real impact? We're looking for a dedicated individual to join our team as Sales Operation Specialist. Reporting directly to our Technical Sales Support Manager, you'll play a vital role in our operations and be a key player on our team. You are a fantastic team player to pitch in and get the job done.
You solve problems with your persistence and solutions oriented mindset, and have strong attention to detail. Juggling multiple tasks and deadlines is no problem for you, and you thrive in a fast paced environment.
Joining our team means being part of something special – an environment where every day presents new opportunities for growth and achievement. If you're ready to dive in and make a real impact, we'd love to hear from you!
Your Day-to-Day:
Main Responsibilities
- Create, update and process quotations, sales order confirmations, and price lists
- Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information
- Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required
- Work closely with the Company’s sales team to manage customer accounts in a manner that projects trust and reliability, and participate in sales meetings
- Prioritize customer service and satisfaction, through ongoing and regular communication
- Collaborate with other departments to resolve customer issues to ensure on-time customer commitments.
Order Fulfilment:
Facilitate smooth execution of sales deliverables Including:
- document customer Purchase Orders upon receipt
- enter company Sales Confirmations according to SOPs
- check them for accuracy,
- ensure correct part numbers are selected, and all information is verified with customers
Administration, Analysis and Reporting:
- Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database
- Identify opportunities for workflow improvement and control, and assist in implementing changes
- Maintain positive interactions to ensure customer satisfaction (both internally and externally) through regular follow-up, effective responses to requests/ inquiries/ concerns, and proactive measures that ensure a smooth and timely process for all orders
- Provide backup for other sales support colleagues as required
- Complete any assigned work (projects, process improvement initiatives etc.)
- Understand, support and adhere to the company’s health and safety policies, programs and procedures, and all Company policies as applicable
- Fulfill general administrative duties related to the role (e.g., filing, photocopying etc.)
What do you need to succeed?
Must-Have
- 2 + years’ progressive work experience in an inside sales/ customer support and/or order specialist type role with a proven track record of success is essential
- Must have a strong understanding of transactional business processes in a distribution environment
- Fluency in English with highly effective and clear communication written and oral skills in general to adapt to varying audiences
- Must have fairly advanced Excel skills for handling large amounts of data
- High attention to detail and accuracy, coupled with strong aptitude with numerical data/ math skills
- Excellent interpersonal skills and ability to establish rapport with customers and colleagues
- Excellent time management and organization skills, with proven ability to prioritize tasks and meet deadlines in an environment of shifting priorities
- Strong customer service orientation
- Comfortable using various software and technology to complete the work efficiently including all MS Office 365 Products
- Results-driven, goal-oriented mindset, with a drive to succeed
- Professional manner to completing responsibilities, embracing our CORE values
Nice-to-Have
- Relevant industry experience (Millwork/ Lumber etc.)
- Relevant post-secondary education (Supply Chain ideal)
- Hands-on experience with Epicor BisTrack or related ERP system
- Strong business acumen
- Fluency in additional languages (oral and written) a definite asset
Key Competencies
Situational Adaptability
Customer Focus
Collaboration
Optimizes Work Processes
Effective Communication
Target annual base salary range is $50,000.00(CAD) to $60,000.00(CAD). Individual pay is determined based on several factors, including education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.
How to Apply
If this sounds like the right opportunity for you, and you thrive in a fast paced environment, we invite you to apply and tell us how your skills and experience can contribute to the Weston Wood Solutions team. Please apply with your resume and cover letter as applicable to [email protected] by latest August 7, 2026. As an equal opportunity employer, Weston Wood Solutions welcomes and encourages applications from all qualified people who meet the requirements of the role. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please visit Weston Wood Solutions for more information. We thank all of our applicants in advance.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Extended health care
- Paid time off
Experience:
- Sales Operations Support or Administration: 1 year (required)
- Data Analytics: 1 year (required)
Work Location: In person
