John Bear Buick Chevrolet GMC Cadillac is seeking a full time, highly motivated Service Advisor to join our Service team at our Hamilton dealership. As a Service Advisor you will have a huge impact on providing the best experience to our customers. We are looking for an experienced individual who can build rapport with customers and can successfully multi-task in a busy Service Department.
Earning Potential: $50,000 - $90,000+ per year (salary + bonus)
Responsibilities:
Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
Open repair order based on appointment information and any additional information provided by the customer during check-in
Provide estimates as needed
Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
Discuss repairs with Technicians and keep updated on the status of vehicles
Review the invoice with the customer and ensure their vehicle is ready before they pick up
Arrange alternate transportation for customers while their vehicle is being serviced
Follow-up on ordered parts and open work orders
Handle calls regarding technical and service related inquiries
Promote service facilities to encourage repeat business
Understand new and after market warranty coverage’s to ensure compliance to the requirements.
Carry out after sales follow ups to build and maintain positive relationships
Qualifications:
Retail sales or service experience
Available to work 5 days a week plus a rotating Saturday schedule
Ability to negotiate and sell
Exceptional customer service skills with the desire to exceed customer expectations
Strong organizational and prioritization skills with the ability to multitask
The ability to effectively respond to and meet the needs of a diverse client base
Computer skills: knowledge of PBS, and Dealermine is an asset
Valid driver's license
What We Offer:
A competitive compensation plan
A full and comprehensive benefits package
Employee Vehicle Purchase program
A solid foundation of customers from over 40 years of business
A leadership team that trains and mentors its staff to ensure success for new team members
Opportunity for advancement
Employee Assistance Program
On-site parking
No Sunday or holiday work (we are closed on long weekends), more time to enjoy your friends & family!
If you require any sort of accommodation at any time during the recruitment process, please let us know.
While we appreciate all applications received, only those selected for an interview will be contacted.
About Us:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.
Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.
John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.
