Join Our Team at the Rideau-Rockcliffe Community Resource Centre
We are currently seeking to hire for the following position:
- JOB TITLE
- • Team Lead: Community Food Bank
- EMPLOYMENT STATUS
- • 35 hours per week – permanent position.
- STARTING DATE
- • July 1, 2026
- LOCATION
- • Rideau Community Hub (815 St. Laurent Blvd., Ottawa)
- SUPERVISOR
- • Program Pillar Lead: Poverty Reduction
- Salary Range
- • $29.58 - $32.47 per hour, based on qualifications and experience, plus a comprehensive benefits package and RRSP contribution program.
ABOUT US:
Founded in 1982, the Rideau-Rockcliffe Community Resource Centre (RRCRC) is a dynamic community-based organization dedicated to building a healthy, inclusive, and resilient community. Located in Ottawa's Ward 13, we provide a diverse range of programs and services that empower residents, strengthen community resilience, and promote social inclusion.
Our work includes food security initiatives, poverty reduction supports, crisis intervention, community development, children and youth programming, social enterprises, and the operation of a community social innovation hub. Supported by a dedicated team of staff, volunteers, and community leaders, RRCRC develops and delivers innovative programs that respond to emerging community needs and create meaningful opportunities for residents to thrive.
Recognized for its collaborative and forward-thinking approach, RRCRC is committed to creating lasting community impact. Guided by our strategic priorities of enhancing community capacity, strengthening sense of belonging, and increasing access to resources, we meet community members where they are, working alongside them to build on existing strengths, address barriers, and create pathways to opportunity, inclusion, and well-being.
A key focus of our work is the development of an integrated, community-based food system that improves access to healthy food while creating opportunities for residents to participate, learn, contribute, and lead. This food security ecosystem includes the Community Food Bank, Ottawa Good Food Box, Social Harvest Urban Farm, Chez-13 Community Kitchen, community meal programs, and a range of complementary poverty reduction and community initiatives that work together to improve food security, strengthen community connections, and create pathways toward greater well-being and self-sufficiency.
THE ROLE:
The Team Lead: Community Food Bank plays a key leadership role in advancing RRCRC's mission to reduce poverty, strengthen food security, and support community well-being. This is an exciting opportunity for a collaborative and community-minded leader who enjoys working directly with staff, volunteers, community members, and partners to oversee one of RRCRC's largest and fastest-growing programs, serving thousands of community members each year.
The Team Lead provides leadership and oversight for all Community Food Bank operations, ensuring services are responsive, client-centred, dignified, and data-informed. The position is responsible for staff and volunteer leadership, operational planning, inventory and distribution systems, performance monitoring, continuous improvement, partnership and resource development, as well as program sustainability.
Working closely with RRCRC leadership, community members, volunteers, donors, funders, and community partners, the Team Lead identifies emerging needs, develops innovative solutions, and helps shape the future of food security services in our community. The role works collaboratively across RRCRC's food security initiatives and beyond, including the Community Food Bank, Good Food Box, Social Harvest, Chez-13 Community Kitchen, and community meal programs, to create integrated pathways of support, maximize community impact, and strengthen food security outcomes. It combines hands-on operational leadership with strategic thinking, community engagement, and a commitment to creating meaningful impact for individuals and families facing food insecurity.
This position requires the employee to work in person at the Rideau-Rockcliffe Community Resource Centre.
FUNCTIONS AND DUTIES:
Under the supervision of the Poverty Reduction Pillar Lead and in close collaboration with the Food Initiatives Team, the Team Lead: Community Food Bank provides hands-on leadership and oversight of Community Food Bank operations, ensuring responsive, client-centred service delivery while supporting RRCRC's broader food security initiatives. The role balances day-to-day operational leadership with strategic planning, community engagement, and continuous program improvement.
A. Leadership and Program Management
- Provide hands-on leadership and oversight for the Community Food Bank, working alongside staff, volunteers, and community members to ensure responsive, client-centered, and dignified service delivery.
- Lead, coordinate, and support Food Bank staff, students, and volunteers, fostering collaboration, accountability, and professional development.
- Develop and implement operational plans, procedures, workflows and service improvements.
- Monitor program performance, outputs, and outcomes, and recommend and implement improvements.
- Ensure services are delivered efficiently, safely, respectfully and with dignity.
- Anticipate emerging trends, community needs and operational challenges, and develop proactive solutions.
- Ensure alignment and integration with RRCRC food programs including Good Food Box, Chez‑13 and Social Harvest, working closely with the Poverty Reduction Team and other internal and external partners.
- Support staff in responding to complex client situations, service barriers, conflicts, and escalated concerns, ensuring appropriate solutions and referrals are identified when needed.
B. Operations, Systems and Continuous Improvement
- Oversee inventory management, food ordering, storage, safe handling, quality control and distribution systems.
- Lead the development and improvement of tracking tools, data systems, workflows and reporting processes.
- Monitor service demand, appointment systems, wait times and client access indicators.
- Ensure accurate use of data management tools like Link2Feed and other program databases.
- Identify opportunities to improve efficiency, resource allocation and client experience.
C. Staff, Volunteer and Partnership Coordination
- Provide day-to-day leadership, coaching, and support to Food Bank staff, students and volunteers.
- Support staff recruitment, onboarding, training, performance management and professional development.
- Foster a positive, collaborative, and inclusive team environment.
- Provide guidance and support to staff in managing challenging client interactions and service-related issues.
- Coordinate with internal RRCRC programs and external partners to strengthen service delivery.
- Build and maintain relationships with donors, funders, community partners and food suppliers.
- Represent RRCRC at community meetings, food security initiatives, and partnership tables as required.
D. Resource Development and Sustainability
- In close collaboration with the Program Pillar Lead and the Fund Development Coordinator, contribute to fundraising initiatives, donor stewardship and resource development.
- Identify grant opportunities and support proposal writing, reporting and funder communications.
- Develop strategies to increase food, financial and in-kind resources.
- Support community food drives, donation campaigns, and partnership-building initiatives.
E. Administration, Reporting and Organizational Participation
- Maintain accurate program, inventory and service data.
- Prepare reports, statistics and analysis for management, funders and planning purposes.
- Oversee budget monitoring and resource planning.
- Participate in organizational planning, meetings and special projects.
- Contribute to the overall success of the organization by supporting evolving operational needs and participating in collaborative team efforts.
- Undertake additional duties as assigned in support of organizational priorities.
REQUIREMENTS:
QUALIFICATIONS
- Educational Background. Post-secondary education in community development, social services, nonprofit management, business administration, or related field preferred.
- Relevant Work Experience. Minimum three (3) years of experience in food security, food distribution, community services, logistics, operations, or a related field, preferably within a nonprofit or community-based organization. Experience in a team lead, supervisory, or management role is strongly preferred.
- IT Proficiency. Strong digital literacy and proficiency with Microsoft 365 applications, cloud-based systems, databases, and other workplace technologies.
- Bilingual Communication. Fluency in both English and French is required. Additional languages are considered an asset.
- Cultural Sensitivity and Community Engagement. Experience working with diverse communities and an understanding of issues related to poverty, inclusion, and marginalization.
COMPETENCIES AND SKILLS
- Strong leadership, organizational, and problem-solving skills, with the ability to coordinate people, resources, and priorities in a fast-paced environment.
- Experience leading, coaching, and supporting staff, volunteers, and students in a collaborative and community-based environment.
- Demonstrated ability to manage multiple priorities, improve systems and processes, and lead continuous improvement initiatives.
- Strong interpersonal, communication, conflict resolution, and de-escalation skills.
- Ability to assess situations, exercise sound judgment, and respond effectively to client concerns, service barriers, and urgent situations.
- Initiative, accountability, adaptability, and a commitment to continuous learning and continuous improvement.
- Experience with data analysis, reporting, and performance monitoring to support planning, decision-making, and program improvement.
- Knowledge of food security issues, poverty reduction approaches, community development principles, and client-centered service delivery.
- Ability to exercise discretion and maintain confidentiality.
- Passion for community-based work and alignment with the mission and values of RRCRC.
OTHER REQUIREMENTS
- This position requires regular in-person presence at the Rideau Community Hub and is well suited for someone who enjoys being part of a collaborative, fast-paced, community-centered work environment.
- Ability to work in a food distribution and warehouse environment, including occasional lifting, moving, and handling of food products and supplies.
- Satisfactory Police Record Check and Vulnerable Sector Check required.
- Occasional evening and weekend work may be required.
- A valid driver's license is required. Access to a reliable vehicle is considered an asset.
- Ability to lift and transport supplies as required.
KEY QUALITIES WE VALUE
At RRCRC, we value team members who:
- Lead with compassion, collaboration, and professionalism.
- Take initiative and contribute positively to a supportive team culture.
- Are adaptable, resourceful, and solution-oriented.
- Care deeply about strengthening communities and supporting people with dignity and respect.
WHAT WE OFFER:
- Become part of a growing, dynamic team engaged in truly meaningful and rewarding work.
- Opportunities for professional growth, mentorship, and expanded responsibilities within a growing and evolving community organization.
- 15 days of annual vacation (20 days after 1 year of employment) & holiday closure & personal / sick days.
- Flexible schedule.
- Group health benefits including family coverage.
- Healthcare Spending account.
- RRSP contribution program.
- Free parking, and refreshments.
HOW TO APPLY:
If this opportunity speaks to you and you believe you would be a great fit for our team, we would love to hear from you. Please submit your application through this platform. Applications will be reviewed on an ongoing basis, and candidates are encouraged to apply as soon as possible.
We understand the effort involved in a job application and, unfortunately, can only provide feedback to shortlisted candidates. We thank all candidates for their interest.
The Rideau-Rockcliffe Community Resource Centre (RRCRC) is committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized communities, people with disabilities, members of the LGBTQ+ community, and individuals with intersectional identities. Accommodations are available for applicants with disabilities throughout the hiring process. Please contact us in advance to discuss how we can meet your individual needs.
Please note that RRCRC does not use automated screening or artificial intelligence tools in the recruitment process.
