Guest Service Supervisor - Delta Hotels Dartmouth By Marriott
Hotels Eager to create exceptional experiences? Apply to join our prestigious team at the Delta Hotels by Marriott- Dartmouth. Your journey starts with us!
Consistently ranked as one of the top five Delta hotels worldwide for guest satisfaction. The Delta Hotels by Marriott- Dartmouth is proud of its reputation of unparalleled comfort and exceptional customer service. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, the Delta is presently seeking a Guest Service Supervisor to join our team.
Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service.
What you will be doing: Reporting to the Guest Services Manager, the Guest Services Supervisor will embody excellent customer service and will work hand and hand with their team.
As a Guest Service Supervisor, you will get to:
- Act as the Manager on Duty during all scheduled supervisory shifts;
- Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs;
- Help train Front Office associates to brand standards and on policies and procedures set up the hotel;
- Maintain a high level of professionalism and morale in the Front Office;
- Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities;
- Communicate guests’ needs to all appropriate departments;
- Coordinate with other departments to ensure smooth service delivery to guests;
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates;
- Run and check daily reports, contingency lists, and credit card authorization reports;
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction;
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager;
- Lead the emergency response team in the absence of senior management;
- Maintain confidentiality of proprietary information; protect company assets;
- Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules;
- Perform other reasonable job duties as requested by Management.
What we are looking for:
- Motivated, high performance team player;
- Organized with great attention to detail;
- Strong work ethic;
- Ability to excel in a face paced environment;
- Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly;
- Outstanding guest service skills;
- Minimum of 2 years front-line customer service experience is a must;
- Previous Guest Service experience;
- A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset.
What is in it for you:
- Access to our employee development/education reimbursement program
- Company scholarship program for employees and family members
- Access to our gym and fitness facilities
- Comprehensive Extended, Health, Dental and Vision Benefits
- Opportunity to participate in the Employer sponsored retirement savings program
- Access to Marriott employee travel benefits
- Eligible for $500 payments through employee referral program
- Daily meal allowance provided
- Parking
A member of The Armour Group Ltd, The Barrington Hotel is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!
Qualified applicants are invited to apply through the job link or submit their resume and cover letter to
[email protected]. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.
