Allseas Fisheries Inc. is looking for a reliable and detail-oriented Billing and Shipping Customer Care Coordinator to join our team. This role is responsible for managing billing functions, coordinating shipping activities, and providing excellent customer support. The successful candidate will work closely with internal teams to ensure accurate invoicing, timely shipments, and a high level of customer satisfaction.
Key Responsibilities
Billing & Accounts Receivable
- Prepare and issue customer invoices accurately and on time
- Monitor accounts receivable and follow up on outstanding payments
- Investigate and resolve billing discrepancies and disputes
- Maintain accurate financial records and documentation
- Assist with month-end closing and reporting processes
Shipping & Logistics Coordination
- Prepare shipping documentation, quotes, and related invoices
- Coordinate shipments and communicate delivery timelines
- Provide shipping instructions and updates to customers and internal teams
- Address shipping issues, delays, or discrepancies as they arise.
Customer Service
- Respond promptly to customer inquiries related to billing and shipping
- Resolve customer concerns professionally and efficiently
- Provide clear information regarding charges, payment terms, and shipment details
- Maintain positive relationships with customers
Team Collaboration
- Work closely with Accounting, Sales, and Customer Service teams
- Ensure accuracy and consistency of billing and shipping information
- Contribute to process improvements and operational efficiency
Qualifications
- Experience in billing, accounts receivable, or a similar role
- Experience in shipping/logistics is considered an asset
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office (especially Excel) and accounting/ERP systems
- Working Conditions
- Office-based role located in Etobicoke, Ontario
- Standard business hours (may require occasional flexibility during peak periods)
Why work with Allseas?
We’re committed to creating a positive and rewarding workplace where our team members can thrive. When you join us, you can expect a competitive salary based on your experience and expertise, a comprehensive health and benefits package (where applicable), and paid vacation in accordance with the Ontario Employment Standards Act (ESA). We also value professional growth and offer opportunities for development to help you advance your career.
Accessibility & Equal Opportunity Statement
Allseas Fisheries Inc. is an equal opportunity employer committed to an inclusive and barrier-free workplace. Accommodation are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Pay: $19.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Etobicoke, ON M8Z 5Z8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have strong knowledge in Microsoft office including Excel?
- Are you legally entitled to work in Canada?
Experience:
- Shipping & receiving: 1 year (preferred)
Language:
Work Location: In person
