PRIMARY PURPOSE
Lead and oversee multiple technical and operational teams responsible for Infrastructure, Operations, Network, Cloud Services, and the remediation of security vulnerabilities, delivering reliable, secure, and enterprise wide technology solutions. The role drives transition by empowering team and fostering a culture of continuous improvement aligned with business strategy and customer experience.
KEY ACCOUNTABILITIES
Leads the oversight of operations and maintenance for data centers, networks and cloud services to enhance business technology product and service delivery.
Drives the teams responsible for IT infrastructure maintenance and operations for data centers and networks, ensuring a state of good repair, optimal system performance, and readiness support new technologies and system requirements.
Delivers strategic advice and system-related guidance to enterprise-wide business owners. Develops and fosters critical relationships with business owners and drives assessment of business processes and operational efficiencies. Supports business innovation and enables emerging business requirements through IT infrastructure solutions.
Oversees end-to-end vulnerability management operational activities, ensuring remediation processes are executed efficiently and in alignment with organizational policies and compliance standards.
Leads the implementation and continuous improvement of vulnerability management workflows, including escalation protocols for critical risks and coordination of patching and remediation activities across environments.
Direct operational direction by fostering cross-functional collaboration and ensuring best practices in vulnerability remediation are followed and operational procedures, documentation, and system configurations are updated to support consistent and reliable vulnerability management practices.
Maintains compliance with enterprise information security standards. Develops and implements the necessary controls to identify and mitigate risks to IT infrastructure systems, alerting Director and CIO on high-risk issues as they emerge, and recommending corrective action.
Manages vendor performance and work with a wide range of technology product providers on developing creative solutions, solving complex, high risk technical issues and enhancing service delivery.
Fosters an environment of collaboration, a strong service-focus culture, and enhances customer experience. Directs cross-functional team to provide IT service delivery, including internal and external service providers, according to the established standards and service level agreements.
Stay abreast on new techniques, technologies, and industry trends. Leads the team towards modern development practices and techniques.
Develops and implements the necessary controls to identify and mitigate risks to enterprise infrastructure services delivery, alerting Director and CIO on high-risk issues as they emerge, and recommending corrective action. Also identifies and leverages opportunities to optimize product deliverables and results.
Manage and develop reporting managers and employees, including selection, coaching, performance management, and all other people-management practices.
