Client Services Representative/Veterinary Assistant Job Listing
Position: Client Service Representative/Veterinary Assistant
Location: AprilVets Chester
AprilVets’ experienced veterinary team is seeking a cross-trained Client Services Representative/Veterinary Assistant.
Company Overview
AprilVets Chester is an innovative small animal hospital dedicated to creating an elevated healthcare experience for our vet team, clients, and patients. As an independent, veterinary owned and operated clinic, we are looking to foster long-term relationships with our team members. Our clinic boasts a warm and welcoming atmosphere where the pet is at the centre of care.
Facility and Culture
AprilVets is excited to announce the development of a state-of-the-art, modern veterinary clinic in the vibrant community of Chester. Our thoughtfully designed facility fosters a welcoming, warm, and bright atmosphere for our team, clients, and their beloved pets. We are committed to cultivating a supportive and collaborative workplace that prioritizes your professional and personal growth, where your ideas are valued, and where we deliver exceptional care and a positive experience for pets and their people. Our goal is to create the best experience for each patient, every time. Join us in creating something truly special at AprilVets!
Opportunity
If you are seeking a fulfilling career in a supportive and progressive environment, AprilVets Chester is the place for you. We value teamwork, personal growth, and the wellbeing of our veterinary team. We want to create lasting relationships with our patients and their families. Join us in creating a positive change in veterinary medicine and making a difference in the lives of our patients and their devoted pet parents.
This is a full-time position for an experienced Client Service Representative/Veterinary Assistant.
Qualifications and Attributes:
- Veterinary Assistant course or equivalent experience in the veterinary field
- Prior experiences as veterinary assistant and front desk staff strongly desirable
- Strong knowledge of veterinary medical terminology, procedures, and protocols
- Strong interpersonal and communication skills in person, by telephone, text and email
- A compassionate nature with the ability to empathize and interact effectively with clients and their pets
- Detail-oriented and able to multitask in a fast-paced environment
- Demonstrated ability to work well within a team and contribute to a positive work culture
- Prior certification or experience in Fear Free handling is a plus
Responsibilities and Technical Applications:
- Assist with administrative and customer service tasks as needed including phone triage and scheduling
- Coordinate with our veterinary team to ensure efficient patient flow
- Learn and effectively use our veterinary software to schedule appointments, manage patient records, and communicate within the team and with clients
- Honour the confidentiality of patient and client information
- Assist with restraint/handling and note-taking during appointments
- Assist in handling animals safely and compassionately using Fear Free methods
- Prepare and maintain examination rooms and equipment
- Ensure cleanliness and hygiene of hospital environment
- Administer oral medications and treatments under veterinary supervision
- Aid in preparing patients for surgery
- Assist with xrays and other procedures requiring restraint, ensuring proper radiation safety
- Provide nutrition and husbandry care to hospitalized patients (setting up patient kennels, ensuring cleanliness, feeding in-hospital patients)
- Monitor and record patient weights and temperatures
- Prepare surgical packs and equipment for sterilization
Compensation and Benefits:
- Competitive compensation starting at $20.50/hr
- Full time schedule to be determined collaboratively - no on call, overnight or weekend responsibilities
- Medical/Dental benefits
- Attractive retention plan
- Generous CE compensation and opportunities for professional development
- Fear Free certification and membership
- 3 sets of company scrubs to start and then one per year
- Employee discounts on veterinary products and food
- Employee discounts on wellness and sick examination of own pets
- 2-3 weeks of paid vacation
- Paid sick days
- Opportunity to work in a supportive, encouraging work environment
- State-of-the-art equipment and a commitment to the highest standards of care
To Apply
If you are excited about the prospect of working with us, please reach out to us with your resume and a cover letter at [email protected]. We look forward to hearing from you and discussing how you can fit into our exceptional veterinary team!
Pay: $20.00-$20.50 per hour
Benefits:
- Dental care
- Paid time off
- RRSP match
- Vision care
Work Location: In person
