Rocky Mountain Dodge – Rocky Mountain House, AB
Rocky Mountain Dodge is looking for a friendly, outgoing, organized, and dependable Part-Time Receptionist to join our team.
As the first point of contact for our customers, the Receptionist plays an important role in creating a positive first impression of both the dealership and our brand. This key position is responsible for answering a multi-line phone system, greeting customers, directing inquiries, and providing administrative support to various dealership departments.
The successful candidate enjoys working with people, thrives in a busy environment, and takes pride in providing exceptional customer service. They are able to multitask effectively, remain calm under pressure, and create a welcoming experience for every customer who enters the dealership.
This is a part-time position with the following regular hours:
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Thursday: 9:00 AM – 5:00 PM
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Friday: 9:00 AM – 5:00 PM
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Saturday: 9:00 AM – 4:00 PM
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Greet customers and visitors in a prompt, friendly, and professional manner.
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Answer and manage a multi-line phone system.
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Direct calls and customers to the appropriate department or team member.
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Accurately record and relay messages and customer information.
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Assist customers with general inquiries and ensure they receive timely assistance.
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Handle customer concerns professionally and direct them to the appropriate personnel for resolution.
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Maintain a positive, welcoming atmosphere for customers and guests.
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Complete administrative tasks accurately and efficiently.
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Maintain detailed records of telephone interactions and customer communications.
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Assist with filing, scanning, data entry, and other administrative duties as assigned.
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Ensure paperwork and documentation are completed accurately and in a timely manner.
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Help maintain a clean, organized, and professional reception area.
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Communicate effectively with all departments to ensure customers are assisted promptly.
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Notify team members when customers arrive for appointments or inquiries.
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Work collaboratively with coworkers to support dealership operations.
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Maintain a professional appearance and demeanor at all times.
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Demonstrate reliability, adaptability, and a strong attention to detail.
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Remain calm, positive, and focused in a fast-paced dealership environment.
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Pleasant, friendly, and professional attitude.
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Excellent verbal and written communication skills.
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Strong customer service skills and exceptional telephone etiquette.
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Excellent interpersonal skills with a positive and engaging personality.
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Strong organizational skills and attention to detail.
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Ability to prioritize tasks and multitask effectively.
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Ability to remain calm and professional under pressure.
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Reliable attendance and punctuality.
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Adaptable and willing to assist where needed.
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Basic computer proficiency and willingness to learn new software programs.
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Team-oriented mindset and desire to contribute to a positive workplace culture.
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High School Diploma (or equivalent), or currently working toward completion.
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Previous customer service or reception experience is considered an asset.
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Previous dealership experience is considered an asset.
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Valid driver's license is considered an asset.
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Friendly, supportive, and team-oriented work environment.
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Opportunity to gain experience in the automotive industry.
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Stable part-time schedule.
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Employee pricing and dealership perks.
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A workplace focused on delivering exceptional customer experiences.
If you enjoy helping people, staying organized, and being part of a team that values customer service, we'd love to hear from you.
