INTERNAL/ EXTERNAL JOB POSTING: FOLLOW UP SUPPORT WORKER, HOUSING SUCCESS PROGRAM
Date Posted: July 17, 2026
Application Dateline: July 28, 2026
Hours of Work: 35 hours/ week, Full-time Permanent
Hourly Wage: $32.87 (Plus benefits as per the CA)
Reports to: Manager- Housing Program
Classification: Counsellor (Bargaining Unit position)
Location: Community based role with downtown Toronto, ON office
About Us
Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, Trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity & Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.
We are currently hiring a Follow Up Support Worker to provide support to women and gender diverse people. This position provides in person follow-up support services to clients exiting homelessness with a goal of improving housing stability and retention.
Reporting to the Manager - Housing Program, this dynamic position is an in person, full time position (35 hours a week) that requires flexibility in scheduling hours. Weekend and evening hours may be required. Working within the mandated protocols you will be required to provide the following:
Key Responsibilities
▪ Implement Housing First, Harm Reduction, Strength-Based, and Anti-Oppressive practices to help clients stabilize housing.
▪ Manage a small caseload of participants, building trust through motivational interviewing and supporting their goals.
▪ Use evidence-based practices such as intensive case management, motivational interviewing, harm reduction
▪ Develop time-limited plans with clients to address systemic barriers and transition them to ongoing services.
▪ Hold regular meetings with clients and their supports to ensure needs are met and care transfers successfully.
▪ Support housing stabilization through visits to clients’ communities and implement interventions for recently housed clients.
▪ Complete and up-date assessments of housing-related support needs, providing referrals to appropriate community services.
▪ Provide wrap-around case management and liaise with landlords to stabilize housing.
▪Support participants in completing individualized case plans focused on housing stabilization.
▪Navigate systems and provide referrals to community-based services based on clients’ goals and needs.
▪Maintain accurate records of activities, case notes, and services; update files and log progress and program data.
Qualifications
▪Degree or diploma in Social Work, Community/Social Services, Psychology, Criminology, or a related field, or a combination of education and experience.
▪Minimum 3-5 years of working with women with complex needs (mental health and addictions) from diverse ethno-cultural and socio-economic backgrounds, racialized communities. including transgender and LGBTQ2+ communities. Experience working with justice-involved women and marginalized groups is an asset.
▪Strong understanding of the child welfare system, criminal justice system, especially as it relates to women; trauma from feminist, anti-racist, and anti-oppression perspectives; and restorative justice principles.
▪Demonstrated use of trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.
▪Strong client engagement skills, case documentation and management, crisis intervention, problem solving, and decision-making using appropriate communication channels.
▪Proficient in updating client information systems, Microsoft 365 suite, and virtual platforms.
▪Excellent interpersonal, relationship management, oral and written communication, and organizational skills.
▪Ability to work independently and collaboratively in-person
▪Bilingual in French or other languages is an asset.
Working Conditions
▪Requires work in the community and in clients’ homes.
▪Community based role with frequent travel on public transit
How to Apply
Please send your cover letter and resume in ONE document to [email protected] by 5 P.M. on July 28, 2026, Applicants must list Follow Up Support Worker, in the subject line of the email.
We appreciate all applications, but only candidates selected for an interview will be contacted.
Diversity Statement:
Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.
AI Disclosure:
We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process.
Pay: $32.87 per hour
Work Location: In person
