About Us:
Terra Nova Medical Clinics is one of British Columbia’s largest and fastest-growing physician-led clinic networks. With a strong commitment to innovation, inclusivity, and excellence in healthcare delivery, we are expanding rapidly across the province.
Summary
We are seeking 2 Virtual MOA's to join our team at Terra Nova Medical Clinic. This role is essential for ensuring smooth administrative operations and providing exceptional customer service to our patients. The Virtual MOA's will play a key role in supporting our healthcare professionals and enhancing the overall patient experience.
Responsibilities
- The Remote/Virtual MOA will report directly to the Clinic Support Planning Lead and be responsible for the following tasks:
- Deliver the highest level of customer service to patients and providers via phone, email, and secure messaging platforms.
- Receive and make phone calls; respond to patient and provider inquiries in a timely and professional manner.
- Send and receive faxes, emails, and electronic documents; ensure accurate routing and follow-up.
- Schedule, reschedule, and confirm medical appointments, diagnostic tests, and follow-up visits.
- Create, submit, track, and follow up on referrals to specialists, diagnostic facilities, and hospitals.
- Receive, document, and communicate messages between patients and health care providers.
- Maintain accurate electronic medical records (EMR): update demographics, contact details, and relevant patient information.
- Prepare and coordinate virtual consultations and ensure all required documentation is available for providers in advance.
- Demonstrate working knowledge of medical terminology to accurately process clinical information and referrals.
- Monitor task lists, results, and outstanding items to support continuity of care and timely follow-up.
- Assist with administrative workflows related to laboratory, imaging, and specialist coordination.
- Support quality-of-care processes by ensuring documentation is complete and communication is clear and timely.
- Follow organizational policies, clinical workflows, and virtual care protocols.
- Comply with all privacy and confidentiality requirements, including HIPAA and applicable provincial/state regulations.
- Perform other remote administrative and clerical duties as assigned to support efficient clinic operations.
Requirements
- Proven experience in an administrative role or medical office is preferred.
- Strong customer service skills with a focus on patient satisfaction.
- Excellent communication skills, both verbal and written.
- Familiarity with medical terminology and healthcare environment is an asset
- Proficient in the use of computer programs and medical softwares.
- Familiarity with phone systems and office management practices.
- Ability to multitask and manage time effectively in a fast-paced environment.
At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome new members to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: From $21.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: Remote
