Job Summary
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support through various communication channels. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have a passion for delivering outstanding customer experiences. This position offers an opportunity to develop your skills in data entry, sales, and analysis while contributing to the overall success of our organization.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order processing, account management, and issue resolution.
- Utilize data entry skills to update and maintain customer records accurately.
- Identify opportunities for upselling and cross-selling to enhance customer satisfaction and sales growth.
- Analyze customer feedback and interactions to identify trends and suggest improvements.
- Communicate effectively with team members to ensure seamless service delivery.
- Demonstrate excellent phone etiquette and communication skills at all times.
- Support multilingual customers by providing bilingual assistance in English and Spanish.
Qualifications
- Proven experience in customer service or related roles preferred.
- Strong data entry skills with attention to detail.
- Bilingual proficiency in English and Spanish required.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Sales experience or knowledge of upselling techniques is a plus.
- Analytical skills to assess customer needs and provide tailored solutions.
- Demonstrated ability to maintain professionalism and patience under pressure. Join our team as a Customer Service Representative and play a vital role in delivering exceptional service that builds lasting customer relationships!
Pay: $16.10-$33.17 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Work from home
Work Location: Hybrid remote in Drummondville, QC
