Cannabis Retail Team-Lead/Key Holder- Hamilton, Ontario
We are seeking a motivated individual with experience in retail, fast food, or a similar customer-focused environment to take on a leadership role at our locations. This position is ideal for someone who is passionate about delivering exceptional customer service and becoming a trusted expert on cannabis products for our customers.
At Mystic’s Cannabis, our unique mystic-inspired theme sets us apart from traditional retail stores, creating a distinctive and welcoming experience for both customers and staff. In this diverse role, you will have the opportunity to learn, grow, and contribute across multiple areas, including customer service, team leadership, store maintenance, and inventory management, while expanding your knowledge of cannabis regulations and helping build a thriving retail culture and business.
Our mission is to provide customers with the highest-quality products supported by a knowledgeable, approachable, and supportive team dedicated to meeting each customer’s individual needs. Ongoing training and development are a key part of this role, ensuring both you and the team continue to grow while maintaining an outstanding work environment and customer experience.
If you are energetic, positive, team-oriented, and committed to customer satisfaction with a strong can-do attitude, then Mystic’s Cannabis could be the perfect place for you.
Responsibilities:
- Deliver exceptional customer service to support customer satisfaction and retention
- Assist with inventory control, stocking, and organization under management direction
- Open and close the store in accordance with company procedures
- Address customer questions, concerns, and product inquiries in a professional manner
- Manage sales transactions, cash handling, and daily financial activities
- Support profitability goals and help the team achieve sales targets
- Coach, guide, and support team members in carrying out daily responsibilities
- Assist with staff training, supervision, and overall team development
- Provide back-of-house support, including inventory management and end-of-day reporting procedures
- Maintain organized storage areas and follow a first-in, first-out (FIFO) inventory system to ensure proper product rotation
- Ensure all operations comply with cannabis regulations and company policies
- Adhere to security and safety procedures to prevent non-compliance, incidents, or illicit activities
- Take appropriate measures to help prevent cannabis diversion to the illicit market and underage individuals
- Educate customers on cannabis products and related topics to help them make informed purchasing decisions
- Maintain store operations, sales floor, storage areas, exterior spaces, and other facilities according to company standards and procedures
- Ensure the store remains clean, organized, and meets strict sanitary standards
- Understand customer demand and community preferences to support top-selling product selections
- Process cash, debit, credit, and other electronic transactions accurately and securely
- Follow all security measures to safeguard merchandise and store assets
- Perform additional duties and responsibilities as assigned
·Qualifications & Requirements
- Previous experience in cannabis retail is considered an asset
- Minimum of 3 years of relevant retail experience
- High School Diploma or GED required
- Must be at least 19 years of age at the time of hire
- Comfortable using Microsoft Office and Point-of-Sale (POS) systems
- Experience with inventory management and expense control preferred
- Strong teamwork and communication skills
- Motivated and passionate about building a career in the cannabis industry
- Valid CannSell certification required
- Positive, energetic, and customer-focused attitude
- Ability to work efficiently in a fast-paced environment with exposure to noise, odors, and repetitive tasks
- Reliable, punctual, and able to work flexible shifts
- Willingness to work overtime and weekends as needed
- Must successfully complete a background security check
If you believe you would be a great fit for this role, we encourage you to apply with your updated resume.
Working Hours: Hourly position - shift work – full time
Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted. All applicants must have legal authorization to work in Canada for an unlimited period of time.
Job Types: Full-time, Permanent
Pay: From $18.50 per hour
Experience:
- customer service: 2 years (required)
- Cannabis Sales Associates: 2 years (required)
Work Location: In person
