Job description:
Wilson Transportation in Sundridge, ON is seeking a full-time Dispatcher/Office Administrator to join our team. The ideal candidate will be an enthusiastic and professional team player with experience in an office environment and a strong background in customer service. The candidate must be available for shifts beginning as early as 6am.
Must be willing to attain a B-licence.
Qualified candidates will also be meticulously organized, have excellent time management and multitasking abilities, and have experience dealing with the public and diverse groups. Previous dispatch experience with knowledge on Geographic Information Systems (GIS) would be considered an asset.
Reporting to the Division Manager, the successful candidate will support our office team in the Sundridge Division, as well as other administrative tasks.
Main Responsibilities:
- Working with the customer and stakeholder to ensure above board customer service and conflict resolution in a timely and effective manner
- Support route and spare drivers, providing accurate and up to date route information
- Dispatching of information to drivers during route times including route assistance, providing guidance, or emergency support to drivers on the road
- Management of ongoing incoming and outgoing communication with drivers, maintaining a clear, effective, and professional demeanor at all times
- Support for the maintenance of accurate and complete personnel and contract compliance files
- Reporting of bus delays and any incidents through proprietary software and providing supportive communication with various stakeholders
- Reception and general administration duties
- Other duties, as assigned: Route coverage support
Qualified individuals must have:
- Post-Secondary Education is an asset
- An Ontario G-class Driver’s Licence with the willingness to upgrade to a B Class Licence through Wilson’s free training program
- Excellent written and verbal skills
- Intermediate knowledge and experience using MS Suite, including but not limited to Microsoft Word, Excel, PowerPoint
- An existing knowledge of the Almaguin Highlands and surrounding areas
- The ability to pass a Criminal Background Check and a Vulnerable Sector Screening
- If your talents and experience meet the above qualifications, we want to meet you! We invite all qualified individuals to apply.
About Wilson Transportation:
Wilson Transportation, we are dedicated to the safe, timely, and reliable transportation of students in communities all over the Almaguin Highlands. Our employees come from all walks of life, and are caring, passionate, and enjoy the work they do every day to make a difference in the lives of the children they transport. If this sounds like you, then we want to hear from you!
At Wilson Transportation, it is our policy to provide equal employment opportunities to all qualified persons without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, nation of origin, ancestry, or veteran status. We are committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of employee selection and training.
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Education:
- Bachelor's Degree (preferred)
Experience:
- Dispatch: 2 years (preferred)
- Administrative: 2 years (preferred)
- Microsoft Excel: 1 year (preferred)
Language:
Work Location: In person
