At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Part-Time Customer Service Agent to join our team at our Terrace, BC base.
Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, take reservations, and maintain baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor.
Job Responsibilities
- Check-in and greeting passengers, taking reservations and handling payments (when necessary)
- Responding to passenger inquiries
- Assisting passengers with disabilities during deplaning and enplaning
- Processing baggage and cargo
- Gate operations and flight closure, communicating load counts to flight crews
- Ability to lift up to 50 lbs
- Other duties as assigned
Job Requirements
- Superior customer service skills
- Good communication and interpersonal skills
- Ability to work independently as well as in a team environment
- Ability to work flexible hours, including split shifts and weekend coverage
- Willingness to work outside in adverse weather conditions
- Good computer skills
- A positive attitude with the ability to be flexible
- Must be able to obtain and retain an Airport RAIC
Benefits of Working at Central Mountain Air (Part time w/benefits)
- Health benefits package consisting of extended health and dental coverage, short and long term disability, life insurance and travel emergency medical insurance.
- Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes).
- Standby travel for employees and eligible family members on other airlines around the world.
- Free cargo shipping for employees on CMA flights
Applications can be submitted to [email protected] please indicate the position you are applying for.
Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.
We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.
Job Type: Part-time
Ability to commute/relocate:
- Terrace, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
