The Kenrick Hotel
Position Overview
The Housekeeping Supervisor is responsible for leading the daily operations of the housekeeping team while ensuring that all guest rooms and public areas reflect The Kenrick Hotel’s luxury standards of cleanliness, presentation, and comfort.
This role combines operational oversight with hands-on leadership. The Housekeeping Supervisor supports quality control, team accountability, and service consistency, ensuring every guest encounters an environment that is immaculate, refined, and guest ready.
Must hold a valid work authorization in Canada.
Primary Responsibilities
Operational Leadership
- Maintains a strong team environment, placing emphasis on colleague satisfaction and development
- Supervise and coordinate daily activities of Housekeeping Attendants
- Builds and contributes to a service culture that provides engaging service and creating memorable guest experiences
- Assign room sections and prioritize cleaning schedules based on occupancy and arrivals
- Ensure rooms are cleaned and released on time to support Front Desk operations
- Support peak turnover periods with hands-on assistance when necessary
Quality Assurance
- Conduct room inspections to verify compliance with Kenrick luxury standards
- Ensure consistency in room presentation, linen placement, amenities, and staging
- Monitor public areas to maintain immaculate standards throughout the property
- Address deficiencies immediately and follow up to ensure correction
Team Development & Accountability
- Foster a climate of continuous learning, growth, and improvement
- Provide ongoing coaching, training, and performance feedback
- Reinforce brand standards and service expectations
- Promote teamwork, efficiency, and professional conduct
- Assist in onboarding and training new team members
Communication & Coordination
- Communicate room status updates with Front Desk and Management
- Report maintenance issues promptly and ensure follow-up
- Escalate guest concerns or service challenges appropriately
- Participate in daily briefings and operational meetings
- Maintain confidentiality of hotel guests and pertinent hotel information
Administrative Responsibilities
- Assist with scheduling and shift coverage
- Monitor productivity and room completion metrics
- Support inventory control of linens, cleaning supplies, and amenities
- Ensure compliance with Health & safety and sanitation protocols
Qualifications & Skills
- Previous experience in luxury hotel housekeeping required; supervisory experience preferred
- Strong knowledge of luxury cleanliness and presentation standards
- Demonstrated leadership and team management skills
- Excellent attention to detail and organizational ability
- Strong communication and problem-solving skills
- Ability to remain composed in a fast-paced environment
- Professional appearance and commitment to service excellence
- Physical ability to stand, walk floors, and assist with cleaning duties as needed
- Flexibility to work weekends, holidays, and varied shifts
- Proficient in using MS Office applications, including Word, Excel, and PowerPoint
Core Competencies
- Quality-driven mindset
- Accountability and consistency
- Time management and prioritization
- Discretion and professionalism
- Guest-focused leadership
Pay: $22.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
