Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Recreation activities, pool and gym access. Discounts on food, clothing and concessions, and hotel stays are just some of the perks available to all Hosts. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.
The Stewarding Supervisor will be responsible for all Stewarding operations of the Stewarding department and monitoring all aspects of cleanliness and health standard.
Recognizes and greets all guests and team members first
Provides exceptional and professional service to our guests and team members
Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
Models all Deerhurst Resort Standards while caring for the guests, co-workers and owners
Comfortable making responsible decisions and develops recommendations for effective problem solving
Develop and continue to build strong team relationships within the department and inter-departmentally under the direction of the Steward Manager
Work closely with outlet leaders to maintain adequate levels of china, silver and glass par stock levels in all outlets
Plays an active role in the recruiting process, departmental orientation and training of new associates
Assist in monitoring and striving to exceed budgetary guidelines
Follow up with Supervisors to ensure adequate training has been provided to associates
Provides daily coaching and development to the Stewarding Supervisors and Associates
Assist in the operations of the Stewarding department to ensures friendly, courteous and efficient service is extended to all guests/associates
Reviewing daily; Schedule business levels vs. Departmental staffing requirements
Update Banquet Event Orders to ensure proper guest needs/requirements
Completing quarterly inventory checks to ensure adequate supply of tools, chemicals etc.
Effective and clear communication to all departments required
Assist the Chief Steward to seek new ways to raise the bar for best practices
Aids Chief Steward to ensure positive team member moral is maintained and the Associate Opinion Survey Action Plan is achieved
Ensure that all H&S incidents are dealt with in a timely manner and prevented in the future
Follow and provide all hotel Health & Safety requirements; Personal Protective Equipment, Safe Work procedures
Promote, communicate and adhere to all Environmental standards put out by the resort
Follow up to ensure all duties have been completed to standard
Ensures support of the Open Door Policy
Performs the tasks of other Stewarding roles as required
Provides support to Security and/or Team Leaders by communicating any unusual situation or person/s
Provides support per the Emergency Response Plan as directed by the Chief Steward, Duty Manager and/or Senior Leader on-site
Managing and scheduling monthly departmental meetings and training sessions
Completes all other duties as assigned
Guest oriented with a sincere, helpful, caring and friendly personality
Able to work well and lead others
Able to take initiative within given guidelines
Pays precise attention to detail, order and cleanliness
Has exceptional energy, flexibility and professionalism
Enjoys offering exceptional service and meeting the needs of others
Has effective communication skills (verbal, listening, writing)
Able to train and use cleaning chemicals to maintain sanitation standards
Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
Able to maintain composure and objectivity
Able to identify problems and make corrections for improvements
Is flexible with their schedule, primary will work day shift or as business levels require
Able to move up and down stairs frequently
Able to occasionally work outdoors in seasonal temperatures
Able to stand, lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds
