New Business Administrator
Who We Are
At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we've partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We're more than just a service provider; we're an extension of our clients, committed to delivering exceptional service with care and integrity.
That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you'll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.
At GroupSource, our client-first mindset drives everything we do. You'll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.
Why This Role Matters
The New Business Administrator is responsible for setting up new client accounts and delivering exceptional customer service. This role sits at the heart of the client onboarding experience, ensuring new business is processed accurately and efficiently from day one.
This is a hybrid role based out of our Calgary, AB office, working a combination of days in office and from home.
What You'll Be Responsible For
- Sets up accounts for new clients in WEBS and CRM and processes new account information within Service Level Agreements (SLAs)
- Reviews submitted new business paperwork to ensure it is complete and ready for processing
- Identifies errors or omissions on enrollment information and works with the Client Service Coordinator as needed for correction
- Completes plan design set up on claims payment systems
- Communicates effectively with internal and external stakeholders
- Contributes to the continuous improvement of business processes
- Other duties as the organization requires
What You Bring to the Table
- Completion of post-secondary education is an asset
- Experience in the group benefits industry is an asset but not a requirement
- Strong keyboarding skills with number-pad familiarity and a minimum typing speed of 40 wpm with minimal errors
- Proficiency in Microsoft Office
- Strong command of the English language, both written and oral
Critical Competencies
You will succeed in this role if you are:
- A Team Player — someone who works collaboratively to achieve individual, team, and organizational goals, values diverse perspectives, and stays committed to a common set of objectives.
- A Peer Review Contributor — someone who takes pride in the accuracy of their work and actively engages in peer review processes to support continuous improvement and team alignment.
- A Quality and Accuracy Focused Professional — someone who consistently delivers precise, high-quality work, applies strong systems knowledge to reduce errors, and streamlines workflows in line with established processes.
- A Time Management Pro — someone who effectively balances multiple priorities, meets deadlines and SLAs without sacrificing quality, and uses strong organizational skills to stay on track in a fast-paced environment.
Compensation
At the time of this posting, the estimated annual base salary for this position is $45,000 - $50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.
Why Join GroupSource?
- Flexible work options designed to support your life, not just your job.
- Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
- Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
- Whether you're building new skills or stepping into leadership, you'll find clear paths, personalized development, and leadership that champions your ambitions.
- Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
- Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.
Accommodation and Inclusion
GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.
If you're ready to do meaningful work and grow your career with GroupSource, we'd love to hear from you. Click Apply to submit your application.
