Office & Operations Assistant
Paradise Dock & Lift Inc.
Location: Vernon, BC
Job Type: Full-time, Permanent
Paradise Dock & Lift Inc. is seeking a dependable, organized, and adaptable Office & Operations Assistant to join our team in Vernon, BC.
This is a versatile position with a primary focus on office administration and customer communication. The successful candidate will answer incoming calls, maintain accurate call records, order office supplies, keep the office clean and organized, and assist with a variety of day-to-day administrative and light production tasks.
This role is well suited to someone who enjoys variety, takes initiative, and is comfortable helping wherever needed.
Responsibilities
Reception and Customer Communication
- Answer incoming telephone calls in a professional and friendly manner
- Determine the purpose of each call and direct it to the appropriate employee
- Maintain a clear and accurate call log
- Record customer names, contact information, questions, and required follow-up
- Take detailed messages and ensure they are passed along promptly
- Assist customers with basic questions when appropriate
- Greet customers, suppliers, and other visitors to the office
- Help ensure customer inquiries are followed up on in a timely manner
Office Administration
- Order and maintain office, kitchen, and cleaning supplies
- Monitor inventory levels and restock commonly used items
- Assist with filing, scanning, printing, data entry, and document organization
- Help prepare labels, forms, manuals, packages, and other business documents
- Organize incoming mail, deliveries, and courier shipments
- Assist with basic recordkeeping and administrative tasks
- Support office staff with various projects and daily responsibilities
- Maintain confidentiality when handling customer, employee, and company information
Office Organization
- Keep reception, office, meeting, kitchen, and common areas clean and organized
- Ensure office supplies and shared materials are stored properly
- Help maintain an orderly and professional workplace
- Identify items that need to be cleaned, repaired, replenished, or reorganized
- Assist with recycling, garbage removal, and general office tidiness
Hardware Kits and Production Support
- Assemble and package hardware kits for docks and boat lifts
- Count and organize bolts, nuts, washers, fittings, and other components
- Follow kit lists and written instructions accurately
- Label completed kits and prepare them for production or shipping
- Monitor hardware inventory and report shortages
- Assist with other light assembly, packaging, or shop-support tasks as required
- Maintain accuracy and quality when counting and preparing parts
Social Media and General Support
- Assist with preparing and posting basic social media content
- Take photographs or short videos of completed products, projects, or company activities
- Help organize photos and marketing materials
- Assist with responding to basic social media comments or messages when directed
- Support company events, promotions, and other marketing activities
- Complete various administrative and operational tasks as assigned
Qualifications
- Previous experience in office administration, reception, customer service, retail, or a similar role is an asset
- Strong verbal and written communication skills
- Professional and confident telephone manner
- Comfortable using computers, email, Microsoft Office, and basic office equipment
- Strong organizational skills and attention to detail
- Able to accurately record information and maintain organized records
- Comfortable counting, sorting, packaging, and handling small hardware components
- Able to manage multiple tasks and changing priorities
- Willing to complete both office duties and light hands-on tasks
- Reliable, punctual, and able to work independently
- Positive attitude and willingness to help wherever needed
- Experience with social media platforms such as Facebook and Instagram is an asset
- Experience with Microsoft Dynamics 365 Business Central or another ERP system is an asset
Ideal Candidate
The ideal candidate is someone who:
- Takes initiative without needing constant direction
- Notices when something needs to be completed and follows through
- Is friendly and professional with customers
- Keeps accurate notes and does not allow inquiries to be forgotten
- Enjoys maintaining a clean and organized workspace
- Is comfortable moving between office work and light production-support tasks
- Can handle interruptions while remaining organized
- Is flexible and willing to learn new responsibilities
- Takes pride in being a dependable and helpful member of the team
What We Offer
- Full-time, year-round employment
- Competitive compensation based on experience
- Consistent daytime working hours
- Training and opportunities to learn different parts of the business
- A varied role with exposure to administration, customer service, manufacturing, and marketing
- Opportunity for additional responsibility and advancement
- Stable employment with a growing local manufacturer
Paradise Dock & Lift Inc. manufactures aluminum docks and hydraulic boat lifts in Vernon, BC. We are looking for a dependable and versatile individual who will help keep our office organized, our customers properly assisted, and our daily operations running smoothly.
Please apply with your resume and a brief description of your relevant experience. workplace.
Pay: $22.00-$26.00 per hour
Work Location: In person
