Company Overview — Youngs Insurance Brokers Inc., Affiliate Office (Grimsby)
This Grimsby location operates as an affiliate office of Youngs Insurance Brokers Inc., led by a local Managing Partner.
Youngs Insurance Brokers Inc. is one of Ontario’s largest independent brokerages, with over 110 years of dedicated service. Together with our affiliate partners, we deliver exceptional customer service while maintaining strong local leadership, community presence, and personalized client relationships.
We are committed to fostering a professional, supportive, and collaborative work environment. As an equal opportunity employer, we actively support our community and prioritize client trust and satisfaction. Accommodations are available upon request throughout the recruitment process.
Role Summary
As a Commercial Insurance Service Representative you will manage an assigned portfolio of commercial clients, ensuring their insurance needs are met with expert advice and exceptional service.
You will be responsible for servicing accounts, handling renewals, responding to client inquiries, marketing risks to insurers, and supporting new business opportunities through referrals. This is a dynamic, client-facing role best suited to someone who thrives in a fast-paced, collaborative environment.
Key Responsibilities
- Work directly with the Managing Partner to support client strategy, account servicing, and portfolio performance.
- Manage and service a portfolio of commercial accounts.
- Review renewals with clients and provide clear, informed coverage recommendations.
- Respond to day-to-day client inquiries in a timely and professional manner.
- Identify and pursue new business opportunities through referrals.
- Market existing accounts to insurance companies and negotiate terms with underwriters.
- Develop strong working knowledge of insurance markets to determine appropriate placements.
- Interpret policy wordings and compare coverages and quotations effectively.
- Receive and process all incoming commercial documentation.
- Prepare applications, binders, certificates of insurance, and policy documentation.
- Process endorsements, invoicing, and follow up on outstanding payments.
- Liaise with insurers and adjusters regarding claims status and file updates.
- Obtain additional underwriting information as required and complete submissions accurately
Education & Experience
- 1–2 years’ experience in commercial lines customer service. (preferred)
License/Certification
What We’re Looking For
Required
- Excellent verbal and written communication skills with strong attention to detail.
- Demonstrated ability to manage multiple priorities and thrive in a fast-paced environment.
- Strong organizational and time-management skills.
- Customer-focused mindset with professional, clear client communication.
- Ability to work both independently and collaboratively within a team.
- Strong computer skills with the ability to work across multiple systems and screens.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Familiarity with underwriting guidelines and binding authority.
- Experience using insurer portals and quoting systems.
- Valid G-class driver’s license.
Preferred / Assets
- Strong industry knowledge of Commercial Property & Casualty, Commercial Auto, and Farm Insurance.
- Enrollment in, or completion of, CIP or CAIB designation.
- Experience with CRM platforms or client management systems.
- Previous customer service or sales experience.
- Comfort working in a high-volume, deadline-driven environment.
- Strong keyboarding skills and general tech confidence.
- Willingness to learn, adapt, and develop professionally.
Equal Opportunity & Accessibility
Youngs Insurance Brokers Inc. — Grimsby Affiliate Office is an equal opportunity employer.
Accommodations are available upon request throughout the recruitment process.
Candidates must be legally eligible to work in Canada.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Work Location: In person
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Education:
- Secondary School (required)
Experience:
- P & C Insurance : 2 years (required)
Licence/Certification:
Work Location: In person
